Dillip Kumar Das
Balasore
Summary
I am a professional and qualified person who has gained 5+ years of work experience in technical support and 2+ years in administrative areas with exponential skills. Being a graduate from Dr.M.G.R Educational and Research Institute University, Chennai(Academic year 2012 -2016), I have learnt to understand each situation to provide transparent support. Strength like- Quick learner, Problem solver, Adaptive and Friendly, I can work effectively.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
BCET, Balasore
Balasore
12.2023 - Current
- Currentlly working as Administrative Assistant cum P.A to Director in BCET, Sergarh, Balaosre.
- Along with my current role, I handle the Admin console of the institutions official website.
- Maintaining records(electronically), Digital Marketing, Managing digital handles is one of my workload.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by the institution.
Senior Technical Support Specialist
Tech Mahindra
Hyderabad
05.2021 - 04.2023
- Resolved complex technical issues with customers, including hardware and software problems.
- Assisted junior staff members with resolving technical issues they were unable to solve themselves.
- Provided technical support for software and hardware and billing related issues.
- Documented solutions in knowledge base for future reference.
Sr. e- Support Officer
Knoah Solutions
Hyderabad
07.2017 - 04.2021
- Handled escalated chats and email to resolve technical and billing issues.
- Provided assistance to the teammates in real time to resolve client/ customers issue.
- Trained new employees on procedures and equipment usage for smooth onboarding.
Education
Bachelorof Engineering / Bachelorof Technology -
Dr.M.G.R Educational and Research institute
Chennai, Tamil Nadu05.2016
C.H.S.E - Science Education
Sagar College of Science
Balasore, Odisha04-2012
HSC -
Saraswati Shishu Vidya Mandir
Balasore, Odisha03-2010
Skills
- Effective Communication
- Quick Learner
- Smart Working
- Work with Team
- Problem Solving and Creativity
- Engineering Skills
Professional on Tool (s)
- HTML
- CSS
- Canva
- Microsoft Office
- Adobe Photoshop CS6
Project (s)
ADVANCED SECURITY AND TRACKERS FOR MULTIPLE BANK ACCOUNTS, Android application, 10/01/15 - 05/01/16
Professional Highlights
- Awarded by Thiruvallur film academy, Chennai for best short-film making.
- University Coordinator, JOY OF GIVING WEEK 2K15 & TECHASTRA
- Jr. Member, Energy Audit Team, MGR Vision 10 MW Project
- 2 times awarded with Employee of the Month in Knoah Solutions due to outstanding performance.
Languages
- English (Fluent)
- Hindi (Fluent)
- Odia (Native)
Hobbies and Interests
- Film Making
- Writing
- Photography
- Editing
Personal Information
- Date of Birth: 06/04/1995
- Gender: Male
- Nationality: India
- Marital Status: Married
Disclaimer
I, Dillip Kumar Das, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Timeline
Administrative Assistant
BCET, Balasore
12.2023 - Current
Senior Technical Support Specialist
Tech Mahindra
05.2021 - 04.2023
Sr. e- Support Officer
Knoah Solutions
07.2017 - 04.2021
Bachelorof Engineering / Bachelorof Technology -
Dr.M.G.R Educational and Research institute
C.H.S.E - Science Education
Sagar College of Science
HSC -
Saraswati Shishu Vidya Mandir