BCRM
Dilliraj V
Executive
Chengalpettu
Summary
Successful Executive with over 4 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Executive
Hexaware Technologies Pvt Ltd
Chennai
01.2021 - Current
- Validating the customer details and update the correct requirements.
- Placing the orders and do the plan changes and services.
- Handling the EMI amount changes on phones as per the offers and exchanging phones based on customer requirement.
- Diagnose all the issues from all the customer and driving satisfactory resolution of the issues via email.
- Handling SIM card changes, activation of new SIM card, blocking of SIM card for stolen reason.
- Worked closely with management to analyze effectiveness of customer service and make recommendation for changes on process to resolve queries ASAP and also within TAT
- Organized due diligence in preparation for sale of business unit.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Conducted regular meetings with team to discuss issues, concerns and updates.
Education
BBA -
Tagore College of Arts And Science
Chennai 01.2015 - 08.2018
Skills
Operations management
undefinedSoftware
Certification
Teleceommunication Trainee and Certificiate
Timeline
Teleceommunication Trainee and Certificiate
11-2022
Executive
Hexaware Technologies Pvt Ltd
01.2021 - Current
BBA -
Tagore College of Arts And Science
01.2015 - 08.2018
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