BCRM
Dilliraj V
Executive
Chengalpettu
Summary
Successful Executive with over 4 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Executive
Hexaware Technologies Pvt Ltd
Chennai
01.2021 - Current
- Validating the customer details and update the correct requirements.
- Placing the orders and do the plan changes and services.
- Handling the EMI amount changes on phones as per the offers and exchanging phones based on customer requirement.
- Diagnose all the issues from all the customer and driving satisfactory resolution of the issues via email.
- Handling SIM card changes, activation of new SIM card, blocking of SIM card for stolen reason.
- Worked closely with management to analyze effectiveness of customer service and make recommendation for changes on process to resolve queries ASAP and also within TAT
- Organized due diligence in preparation for sale of business unit.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Conducted regular meetings with team to discuss issues, concerns and updates.
Education
BBA -
Tagore College of Arts And Science
Chennai 01.2015 - 08.2018
Skills
Operations management
Operations and finance expert
Research and analysis
Customer service expert
Technical issues analysis
Helpdesk administration
Desktop support
Application support
Software
Certification
Teleceommunication Trainee and Certificiate
Timeline
Teleceommunication Trainee and Certificiate
11-2022
Executive
Hexaware Technologies Pvt Ltd
01.2021 - Current
BBA -
Tagore College of Arts And Science
01.2015 - 08.2018