Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Dillon Atkinson

Richmond

Summary

Versatile and achievement-oriented professional with a proven track record at Greenix Pest Control, excelling in customer service and branch operations. Demonstrated expertise in conflict resolution and time management, significantly enhancing operational efficiency. Skilled in applying strategic sales techniques, fostering client relationships, and driving success across diverse roles.

Overview

11
11
years of professional experience

Work History

Branch Account Manager

Greenix Pest Control
05.2024 - Current
  • Managed incoming scheduling requests from new and existing customers, ensuring adherence to scheduling guidelines and reporting errors.
  • Audited reservice and specialty service appointments, ensuring adherence to scheduling guidelines and reporting discrepancies.
  • Acted as liaison between office departments and field teams, facilitating communication and ensuring operational efficiency.
  • Collaborated with branch managers to develop and complete specialty reports and initiatives.

Pest Control Technician

Greenix Pest Control
06.2020 - 05.2024
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
  • Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
  • Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
  • Adhered strictly to local pesticide application guidelines, minimizing environmental impact while maximizing efficacy against target pests.

Machine Operator

Osborn International
03.2018 - 06.2020
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.

Sales Associate

Dillard's
05.2017 - 02.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Server

Galo's Italian Grill
04.2014 - 05.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

High School Diploma -

Lincoln Jr/Sr High School
Cambridge City, IN
04-2012

Skills

  • Excellent work ethic
  • Customer service
  • Attention to detail
  • Excellent time management skills
  • Conflict resolution
  • Sales professional
  • Upselling and cross selling
  • Branch operations

Accomplishments

Organized team building outings as well as re trained all technicians in the Fort Wayne branch under supervision of Brian Krekeler.


Was a member of the first team of Lead Service Professionals in the Dayton Ohio branch.


Languages

English
Native or Bilingual

Timeline

Branch Account Manager

Greenix Pest Control
05.2024 - Current

Pest Control Technician

Greenix Pest Control
06.2020 - 05.2024

Machine Operator

Osborn International
03.2018 - 06.2020

Sales Associate

Dillard's
05.2017 - 02.2018

Server

Galo's Italian Grill
04.2014 - 05.2017

High School Diploma -

Lincoln Jr/Sr High School

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Dillon Atkinson