DILPREET SINGH
Birmingham
Summary
With over 8 years of experience in retail customer service and banking, I have developed a strong foundation in providing exceptional service and building lasting relationships with customers. My 2 years of experience as a graphic designer have honed my creative skills and attention to detail. I have also gained valuable insights during my 1 year and 6 months in the warehouse industry, demonstrating efficiency and organization in managing inventory and coordinating shipments. Furthermore, my 6-month experience as a part-time delivery driver has enhanced my time management and problem-solving abilities. Now seeking an opportunity to leverage my diverse skill set and contribute to a dynamic team in a role that values exceptional customer service, creativity, and organizational proficiency.
Overview
15
15
years of professional experience
Work History
Dock Clerk
Amazon
09.2024 - Current
- Updated daily customer shipping reports.
- Verified pulled loads and signed off on official sheet.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using ELECTRIC PUMP TRUCKS and MANUAL PUMP TRUCKS
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Sorted and delivered materials to different work areas and staff.
- Obtained driver signatures on shipping paperwork and sealed trailers.
- Verified loads to check pack count, part number and batch number and initialed tags.
- Good in computer operations and Microsoft excel.
- submit the Reports for the entire day to the Senior Managers at EOD
- And always ready to work in other areas as, receiving parcels at conveyors, Stowing items on robotic PODs.
Now Doing Freelance Graphic Designing
Freelance
03.2014 - Current
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Plastic Processing Operative
Hozelock
04.2023 - 04.2024
- Inspected finished products to ensure quality standards were met
- Unloaded and sorted incoming materials to ensure accuracy of inventory
- Developed an efficient workflow that increased productivity
- Packed and shipped products to customers in a timely manner, resulting on-time delivery rate
- Collaborated with team members to efficiently complete daily tasks
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Assembled products according to changing daily work orders and specific customer needs.
- Maintained organized work area by cleaning and removing hazards.
- Worked effectively in fast-paced environments.
- Moreover other general duties like Picking, Packing, Pump truck operations, Dispose general waste and cleaning warehouse.
Labourer (Part Time)
Lab FX limited
08.2023 - 11.2023
- Loaded and unloaded materials and equipment, using appropriate lifting techniques and safety gear
- Constructed a story building with a team of labourers
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Followed instructions and safety protocols while operating machinery and equipment.
- Loaded and unloaded materials onto trucks and trailers.
- Inspected tools and equipment to maintain safety and efficiency.
Delivery Driver ( Part Time )
Just Eat
01.2023 - 04.2023
- Developed and implemented a plan for efficient routes to minimize delivery time and fuel costs
- Maintained a professional attitude and demeanor when interacting with customers
- Successfully navigated unfamiliar roads to deliver packages on time
- Maintained a clean and organized vehicle to ensure safety and reduce delivery times
- Successfully completed deliveries within an average of minutes
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Utilized GPS to accurately locate delivery addresses
- Provided accurate estimated times of arrival (ETAs) for all deliveries
- Maintained accurate records of all deliveries and customer interactions
- Inspected packages for damage before and after delivery to ensure customer satisfaction
Machine Operative
Kalsi Plastics
10.2022 - 03.2023
- Trained new machine operators on proper machine operation and safety procedures
- Performed machine setup and calibration to ensure parts were within required tolerance levels
- Operated machine to complex parts with a high degree of accuracy
- General duties like Picking, Packing, Pump truck operations, Heavy lifting upto 20 KG, Dispose general waste and cleaning warehouse.
Relationship Manager
Axis Bank Ltd
12.2019 - 07.2022
- Established and maintained a network of contacts to increase brand awareness and identify new business opportunities
- Developed a comprehensive customer feedback program that resulted in increase in customer satisfaction
- Created and implemented a loyalty program that increased customer retention
- Developed and implemented processes to streamline customer onboarding, resulting in reduction in onboarding time
- Developed and implemented strategies to improve customer satisfaction, resulting in star rating on customer service surveys
- Created presentations and reports to track customer data and inform stakeholders on customer trends
- Managed customer accounts to ensure timely delivery of products and services, resulting in customer retention rate
- Developed and executed a strategy to reduce customer churn rate, resulting in increased customer loyalty and revenue growth
- Sale Insurance of Brands Like LIC, Bajaj Alliance, Max Life Companies
- Data Entry of customer Records with Entire survey of customer
Customer Service Office
ICICI Bank Ltd
04.2014 - 08.2019
- Developed and implemented a customer service policy that improved customer service and resulted in increase in customer satisfaction
- Developed and implemented a customer service survey that identified customer service issues and allowed for quick resolution of customer complaints
- Created and maintained customer service reports that provided insights into customer service performance and customer feedback
- Developed customer service scripts that improved customer service representatives' ability to handle customer inquiries
- Achieve assigned target, motivate customer and customer focused, problem solver, Professional in manner, able to work as a part of team, Excellent communicator
- Sale Insurance of Brands Like LIC, Bajaj Alliance, Max Life Companies
- Data Entry of customer Records with Entire survey of customer
Graphic Designer
G-next Solution
01.2010 - 03.2014
- Developed creative solutions to complex design challenges
- Utilized a variety of software to create high-quality visuals, including Adobe Photoshop, InDesign, and Illustrator, Adobe premier, and Adobe After effects.
- Optimized digital images for web and mobile platforms, resulting in faster page loading times
- Created a comprehensive style guide that improved the consistency of the company's branding across all channels
- Conducted usability tests to ensure designs met user needs and expectations
- Designed a brand identity system that included logo, website, and social media assets that increased brand recognition
- Developed a range of marketing materials, including brochures, flyers, and presentations, resulting in improved customer engagement
Education
MBA - IT
MEWAR UNIVERSITY
04.2021
Bachelors - Multimedia
Guru Nanak Dev University
05.2013
+2 - undefined
Baba Isher Singh Senior Secondary Public School
03.2009
Skills
- Communication
- Problem solving
- Time Management
- Team work
- Adaptability
- Microsoft Word
- Excel
- Computer
- Shipping coordination
- Warehouse operations
- Loading and unloading
- Order processing
- Computer literacy
- Data documentation
- Vendor engagement
- Pallet jack operation
- Prepare documents
- Box and container packing
- Data recording
- Warehouse safety
- Cleaning and sanitizing
- Task prioritization
- Customer service
- Excellent communication
- Decision-making
- Microsoft office
- Package labeling
- Active listening
- Update databases
- Team building
Languages
English
Punjabi
Hindi
Hobbies and Interests
- Playing Cricket
- Watching TV
- Exploring new Places
- Surfing over internet
- Shopping
Personal Information
- Place of Birth: AMRITSAR
- Date of Birth: 12/30/90
- Nationality: Indian
Software
ADOBE PHOTOSHOP
CORAL DRAW
ADOBE PREMIER
ADOBE AFTER EFFECTS
, MICROSOFT EXCEL, POWERPOINT, WORD
Timeline
Dock Clerk
Amazon
09.2024 - Current
Labourer (Part Time)
Lab FX limited
08.2023 - 11.2023
Plastic Processing Operative
Hozelock
04.2023 - 04.2024
Delivery Driver ( Part Time )
Just Eat
01.2023 - 04.2023
Machine Operative
Kalsi Plastics
10.2022 - 03.2023
Relationship Manager
Axis Bank Ltd
12.2019 - 07.2022
Customer Service Office
ICICI Bank Ltd
04.2014 - 08.2019
Now Doing Freelance Graphic Designing
Freelance
03.2014 - Current
Graphic Designer
G-next Solution
01.2010 - 03.2014
Bachelors - Multimedia
Guru Nanak Dev University
+2 - undefined
Baba Isher Singh Senior Secondary Public School
MBA - IT
MEWAR UNIVERSITY
Similar Profiles
Christopher BunnyChristopher Bunny
Amazon Warehouse Associate at AmazonAmazon Warehouse Associate at Amazon
Jason DessaintJason Dessaint
L6 Store Manager at AmazonL6 Store Manager at Amazon
Harmanjot KaurHarmanjot Kaur
Warehouse Worker at AmazonWarehouse Worker at Amazon
Nicholas JimenezNicholas Jimenez
Environmental Health and Safety at AmazonEnvironmental Health and Safety at Amazon
Nikhil YadavNikhil Yadav
Transmission Planning Professional and Manager at British TelecomTransmission Planning Professional and Manager at British Telecom