Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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DILPREET SINGH

AMRITSAR

Summary

Dynamic team leader with a proven track record at Vodafone, excelling in customer service and conflict resolution. Skilled in training and development, I empowered agents to enhance client satisfaction and retention. Adept at problem-solving, I effectively managed collections, driving significant improvements in payment recovery strategies.

Overview

14
14
years of professional experience
1
1
Certification

Work History

TEAM LEADER

SANJAY KUMAR COLLECTION AGENCY
BATALA , GURDASPUR, AMRITSAR
11.2023 - Current
  • Worked with cross-functional teams to achieve goals.
  • Led a team of agents to handle client inquiries and resolve issues.
  • Trained new employees on agency protocols and customer service standards.
  • Organized regular meetings to discuss challenges and share best practices.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Collections Executive

CITY COLLECTION INDIA PVT. LTD.
AMRITSAR (AJNALA, ATARI)
01.2016 - 10.2023
  • Managed customer accounts to ensure timely collections and payments.
  • Communicated effectively with clients to resolve outstanding payments.
  • Maintained records of transactions and client interactions accurately.
  • Analyzed payment trends to identify potential collection issues early.
  • Collaborated with team members to improve collection strategies and processes.

Senior Collections Officer

VODAFONE
AMRITSAR ,GURDASPUR, PATHANKOT, TARN TARN
02.2012 - 12.2015
  • Identified potential fraud cases involving delinquent accounts and reported them accordingly.
  • Tracked customer payment histories and updated relevant information into the system accordingly.
  • Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.

Education

Bachelor of Arts - Banking And Insurance

DELHI UNIVERSITY
DELHI
01-2015

Skills

  • Debt recovery strategies
  • Team leadership
  • Customer service excellence
  • Training and development
  • Performance management
  • Client communication
  • Problem solving
  • Collection strategy development

Certification

  • DRA Certified
  • DCA

Languages

Punjabi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2

Timeline

TEAM LEADER

SANJAY KUMAR COLLECTION AGENCY
11.2023 - Current

Collections Executive

CITY COLLECTION INDIA PVT. LTD.
01.2016 - 10.2023

Senior Collections Officer

VODAFONE
02.2012 - 12.2015

Bachelor of Arts - Banking And Insurance

DELHI UNIVERSITY

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DILPREET SINGH