DILSHAD AHMAD
Mangol Puri
Summary
Senior Modern Device Management Specialist (Microsoft Intune) Highly skilled in implementing and managing Microsoft Intune for enterprise-level device and application lifecycle management. Expertise in configuring and automating mobile device management (MDM), mobile application management (MAM), and security policies to ensure compliance and mitigate risks across a diverse array of endpoints. Proficient in integrating Intune with Azure Active Directory (AAD), Conditional Access, and Endpoint Protection to enforce robust security protocols and enhance user productivity. Adept at troubleshooting, monitoring, and optimizing Intune deployment and performance in complex environments, ensuring a seamless user experience while maintaining stringent security standards.
Overview
12
12
years of professional experience
Work History
Technical Specialist
HCL Technologies
Noida
02.2023 - Current
- Currently working as a Technical Specialist at HCL Technologies, focusing on Transition and Transformation projects for (Modern Device Management) solutions specially Microsoft Intune MDM.
- Understanding the client's IT infrastructure for the assigned project (Transition/Transformation) through knowledge transfer sessions.
- Documenting detailed environmental configurations as a Runbook.
- Conducting reverse knowledge transfer sessions for the BAU Operations team to ensure they understand the client's IT infrastructure for seamless ongoing operations.
- Preparing a comprehensive Runbook with detailed information on Intune infrastructure.
- Sharing the Runbook with the client for approval, and after obtaining approval, distributing it to the BAU team for sign-off.
- Providing hyper-care support to BAU team for a specified time frame (typically 15 days to a month) to ensure smooth operation.
- Once the project successfully transitions to operational status, and the hyper-care phase concludes, the SME (Subject Matter Expert) is decommissioned from the project and reassigned to new projects.
Technical Lead
Mindtree LTD
Hyderabad
11.2019 - 02.2023
- Led a team of twelve engineers providing support across APAC, EMEA, and NA regions for Microsoft Intune (MDM).
- Managed device and application lifecycle with Microsoft Intune, Mobile Application Management (MAM), and Microsoft 365 (O365).
- Oversaw BYOD and Corporate device management on platforms including iOS, macOS, Android, and Windows.
- Enrolled devices (Android, iOS, Windows) into Azure AD using Intune, utilizing various enrollment methods.
- Configured and enforced compliance policies and conditional access for mobile devices and applications.
- Deployed software updates to client machines and ensured effective update channels.
- Reviewed and analyzed MDM and company portal logs for troubleshooting.
- Managed remote tasks, including corporate data wipe, remote lock, passcode reset, and remote assistance.
- Configured MAM and MAM-WE policies for application management.
- Administered Azure AD Conditional Access policies to enhance security across enterprise systems.
- Managed user and group access within Azure AD and Office 365 portals.
- Integrated Azure AD with on-premises Active Directory using AD Connect.
- Deployed software and applications to enrolled devices within Intune.
- Applied Mobile Device Management (MDM) solutions, integrating with Azure-based MAM.
- Administered and troubleshot Office 365 MDM environments, managing coexistence, user/group management, and security policies.
- Implemented and deployed Windows 10 in both company-owned and BYOD environments.
- Configured and managed Windows Autopilot for streamlined deployment processes.
- Configured and managed Windows Information Protection (WIP) policies via Intune.
- Worked with Windows 365 (Business/Enterprise) cloud PCs, managing device deployment and configurations.
- Registered and managed enterprise applications within the Azure Portal.
- Troubleshot authentication-related issues, serving as the primary resource for resolving user access challenges.
- Managed synchronization and troubleshooting for AD Connect, ensuring proper synchronization of on-premises users to the cloud (Hybrid setup).
- Deployed and managed Hybrid Azure AD Join devices and resolved related issues.
- Enabled Multi-Factor Authentication (MFA) and configured corresponding Conditional Access policies for enhanced security.
Senior Engineer
Convergys
Gurgaon
06.2018 - 11.2019
- Worked as part of the Microsoft Performance Team, focusing on troubleshooting and resolving performance-related issues for customers.
- Diagnosed and resolved memory-related issues, including high memory usage by specific processes.
- Investigated server crashes due to issues with paged and non-paged pool memory.
- Addressed issues related to virtual machines (VMs), including boot failures on both Azure and on-premise environments.
- Performed performance analysis using Microsoft diagnostic tools and provided customers with action plans, including critical updates to improve system performance.
- Troubleshot blue screen errors (BSOD), identified error codes, and provided customers with effective solutions.
- Collected and analyzed memory dump files to diagnose system failures and provide actionable solutions to customers.
- Configured page files and triggered memory dump files in the event of hard hang issues, ensuring proper analysis and resolution.
- Collected Perfmon logs in the case of soft hang issues for detailed performance analysis.
- Worked extensively with Hyper-V and VMware hosted virtual machines, ensuring optimal performance and stability.
- Investigated and resolved update-related issues on various Microsoft server platforms.
- Gained hands-on experience with multiple Windows Server versions, from 2008 to 2019.
- Addressed a variety of other technical issues, providing comprehensive support for both standard and unique customer challenges.
Level2 Support Engineer
TELEPERFORMANCE
Gurgaon
08.2017 - 04.2018
- Provided remote technical support for Adobe premium application users on both Mac and Windows platforms.
- Managed deployment and troubleshooting of Adobe applications, ensuring optimal performance for end-users.
Technical support advisor
WIPRO LTD
Noida
09.2013 - 08.2017
- Accurately logged all incidents and problems, documenting resolution details for future reference.
- Managed and addressed a wide range of customer queries and complaints, ensuring timely and effective solutions.
- Strived for first-call resolution, resolving as many incidents as possible during initial contact.
- Effectively handled and resolved customer complaints, maintaining a high level of satisfaction.
- Managed customer expectations throughout the incident resolution process, ensuring transparency.
- Collaborated with various skill groups to ensure timely updates and resolution of incidents.
- Documented new fixes and support tips, sharing insights with the support team to improve overall efficiency.
- Kept customers informed of the progress of their incidents, ensuring clear and ongoing communication.
- Built and maintained strong customer relationships, ensuring each contact fosters trust and satisfaction.
Education
Bachelor of Science - Information Technology
Sikkim Manipal University
10th Grade -
Delhi NIOS
12th Grade -
Delhi NIOS
Diploma in Networking -
Jetking
Technical Certification - MCSE (Windows Server 2016)
Skills
- Modern Endpoint Engineer ( experience with Intune & other MDM solutions like SOTI, Manage Engine )
- Experience on Mac, Windows,iOS/iPAD
- Microsof 365 cloud PC
- Azure Active Directory
- Office 365 deployment
- Licensing
Profile Description
Senior Modern Device Management Specialist (Microsoft Intune) Highly skilled in implementing and managing Microsoft Intune for enterprise-level device and application lifecycle management. Expertise in configuring and automating mobile device management (MDM), mobile application management (MAM), and security policies to ensure compliance and mitigate risks across a diverse array of endpoints. Proficient in integrating Intune with Azure Active Directory (AAD), Conditional Access, and Endpoint Protection to enforce robust security protocols and enhance user productivity. Adept at troubleshooting, monitoring, and optimizing Intune deployment and performance in complex environments, ensuring a seamless user experience while maintaining stringent security standards.
Personal Information
- Total Experience: 11 Years and 0 months
- Father's Name: Kismat Ali
- Date of Birth: 09/30/92
- Nationality: Indian
- Place of Birth: India
Languages
English
Proficient
C2
Timeline
Technical Specialist
HCL Technologies
02.2023 - Current
Technical Lead
Mindtree LTD
11.2019 - 02.2023
Senior Engineer
Convergys
06.2018 - 11.2019
Level2 Support Engineer
TELEPERFORMANCE
08.2017 - 04.2018
Technical support advisor
WIPRO LTD
09.2013 - 08.2017
Bachelor of Science - Information Technology
Sikkim Manipal University
10th Grade -
Delhi NIOS
12th Grade -
Delhi NIOS
Diploma in Networking -
Jetking