Dilshad Khan
Team Leader
Chennai
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
24
24
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Team Leader
Diahome
Chennai
05.2021 - Current
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed approximately 15 employees, incoming escalation calls, emails and chats per day from Patients.'
Sls Supt Mgmt Coordinator II- Process Associate
Hewlett Packard Enterprise
05.2015 - 10.2016
- Monitor and report on process improvement progress
- Continuously seek ways to improve process efficiency and effectiveness
- Train and mentor team members on process and procedures
- Work with internal and external clients to identify process improvement
- Develop and implement process improvements to increase efficiency and quality
Senior Coordinator
Celebration Of Life Event Management
08.2013 - 04.2015
- Serve as a liaison between clients and internal teams, ensuring smooth communication and collaboration
- Manage project timelines and deliverables, ensuring that all deadlines are met
- Proactively identify and resolve potential project issues
- Manage program budget and track expenditures
- Oversee and coordinate all aspects of senior programs and activities
Customer Support Executive
CSS Corp
07.2011 - 07.2013
- Answer customer inquiries via phone, email, and chat
- Investigate and resolve customer issues
- Maintain detailed customer records
- Troubleshoot and resolve customer issues
- Handle customer inquiries and complaints
Education
Master of Science - Information Fusion
Hogskolan I Skovde
Sweden 08.2009 - 08.2012
Bachelor of Arts - Computer Science
Sindhi College
Chennai 06.2004 - Current
Skills
Python programming
Accomplishments
- Awarded as Star best performance in Team at CSS Corp (2013).
- Was top ranker in Team at HPE (2016 (3 times))
- Won first place in General proficiency prize for French in the Academic year 2004-2005
- Won first class in Essay writing competition about Gandhi
- Also in extracurricular activities (Dance and Games) at HPE.
Certification
Advanced Data Science Program - IIIT Bangalore Upgrad
Timeline
Advanced Data Science Program - IIIT Bangalore Upgrad
04-2024
Team Leader
Diahome
05.2021 - Current
Sls Supt Mgmt Coordinator II- Process Associate
Hewlett Packard Enterprise
05.2015 - 10.2016
Senior Coordinator
Celebration Of Life Event Management
08.2013 - 04.2015
Customer Support Executive
CSS Corp
07.2011 - 07.2013
Master of Science - Information Fusion
Hogskolan I Skovde
08.2009 - 08.2012
Bachelor of Arts - Computer Science
Sindhi College
06.2004 - Current
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