DIMGRA KAKIM T SANGMA
New Delhi
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
year of professional experience
Work History
Hospitality Team Member
Moonshine Cafe And Bar, Hauz Khas.
12.2025 - 03.2026
- Developed system for quick and accurate billing, minimizing errors and enhancing guest trust.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Prepared reports on guest satisfaction levels and other metrics.
- Identified opportunities for upselling additional hotel services or amenities during guest interactions leading to increased revenue generation.
Hospitality Team Member
The Silver Train, Phoenix Palladium,Mumbai.
02.2025 - 12.2025
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Identified opportunities for upselling additional hotel services or amenities during guest interactions leading to increased revenue generation.
- Facilitated efficient communication between various departments through regular meetings and updates, fostering teamwork among staff members.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
Education
Associate of Arts - Arts
Don Bosco College
Meghalaya 06.2021
High School Diploma -
St.Anthony’s Secondary School
Meghalaya 11.2018
Skills
Customer service
Teamwork and collaboration
Front office management
Adaptability and flexibility
Effective communication
Phone and email etiquette
Timeline
Hospitality Team Member
Moonshine Cafe And Bar, Hauz Khas.
12.2025 - 03.2026
Hospitality Team Member
The Silver Train, Phoenix Palladium,Mumbai.
02.2025 - 12.2025
Associate of Arts - Arts
Don Bosco College
High School Diploma -
St.Anthony’s Secondary School