Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Dimmiti Rajashekar

Dimmiti Rajashekar

Bangalore

Summary

Having more than 6 yrs of experience into IT Industry and 5 yrs into ServiceNow Development / BAU / BA. Goal-oriented senior software development professional successful at gathering requirements, developing scopes and managing project timelines. Train and mentor junior employees while developing and overseeing cohesive, productive teams.

Overview

7
7
years of professional experience
3
3

Mainline Certifications

Work History

Senior Developer

Wipro Limited
Bangalore
12.2022 - Current
  • Worked on Incident management, Knowledge management, Service level management, Request fulfilment & resolving issues as a part of my daily BAU activities
  • Assisting the requestor in understanding configuration of tool and suggesting improvements in existing functionalities
  • Driving the Automation & Improvements with regular updates to clients and coordinating with Internal teams
  • Performing the smoke testing after development of the requirement and assisting the requestor's in UAT
  • Presenting the change requests raised for the enhancements in weekly Tab & Cab meet
  • Implementing the changes in production and communicating to the requestors to validate the change implemented post go live
  • ServiceNow's consultation and implementation
  • Worked on the custom push notifications in Now Mobile App
  • Worked on customizations in Now Mobile App
  • Coordinated with team on the ServiceNow tool upgrade, fixing upgrade issues, testing module wise after upgrades, and assisting the stakeholders to test the test instance after upgrade
  • Grooming newcomers and sharing knowledge
  • Documentation of changes and new development as technical and functional specs
  • Responsible in configuring Service Catalogs
  • Ensured project scope and objectives are accomplished within the prescribed time frame.

Associate Software Engineer / Software Developer

Infomania Technology Solutions
03.2018 - 12.2022
  • Excellent work experience on Front-end and Back-end testing
  • Knowledge of ITIL V3
  • Provided daily support of Service Management Platform
  • Managing requests from users, assessing their needs, and providing support or solutions accordingly
  • Provided customer service based narrowly on IT issues
  • Experience in generating different kinds of scheduled Reports
  • Experience in creating Update Sets to migrate groups of customizations from one instance to another instance
  • Used ACL’s for providing field level security and table level security
  • Created different transform maps to import data into ServiceNow and Robust Transform Map
  • Experience working with email notifications, inbound actions, outbound actions
  • Defined Users, Groups and Roles, Locations and providing accessing permissions
  • Participated in validating Form and Table level using UI Policies.

Education

B.Tech - Mechanical Engineering

Nalla Malla Reddy Engineering College, Hyderabad

Intermediate -

Narayana Junior College, Vijayawada

Skills

  • ITSM
  • Service Catalogs
  • Now Mobile App
  • CMDB
  • Investigations and bug resolutions
  • Performance Improvements
  • Reporting and documentation
  • Documentation And Reporting
  • Quality Assurance
  • Application Development
  • Technical consulting

Certification

  • ServiceNow Certified System Administrator – CSA
  • ServiceNow Certified Application Developer - CAD
  • ServiceNow Certified Implementation Specialist - ITSM
  • Micro Certification – Virtual Agent, Flow Designer, Integration HUB, Welcome to ServiceNow, Predictive Intelligence, Automated Test Framework.

Accomplishments

  • Champion Customer Service Consultant Award From Customer.
  • Unit Award For Excellence In Continuous Handling Of BAU Activities
  • Habbit Flag bearer.

Languages

Telugu
First Language
English
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2

Timeline

Senior Developer - Wipro Limited
12.2022 - Current
Associate Software Engineer / Software Developer - Infomania Technology Solutions
03.2018 - 12.2022
Nalla Malla Reddy Engineering College - B.Tech, Mechanical Engineering
Narayana Junior College - Intermediate,

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Dimmiti Rajashekar