Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Dimpi Sarmah

Dimpi Sarmah

Bangalore

Summary

  • I have a total experience of 13 years in the fields of technical writing and instructional design.
  • Can write clear, concise, and accurate technical information in simple-to-understand English.
  • Excellent communication, interpersonal, mentoring, and leadership skills.
  • Have clear knowledge of SDLC, DDLC, and DITA in SDL Live, Content Architect/SDL Knowledge Center.
  • Have experience in XML authoring with Oxygen.
  • Have experience in project management on Confluence and JIRA.
  • Ability to understand and clearly document the client's requirements.
  • Ability to estimate time and effort for documenting projects.
  • Ability to work individually as well as a team and complete the given tasks under pressure Enthusiastic to learn new technologies and take on challenging tasks.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Technical Writer

Broadcom
11.2023 - Current
  • Develop detailed technical documents and user guides for technical products.
  • Create comprehensive release notes detailing new features, bug fixes, and known issues for each software update cycle.
  • Work closely with developers and product managers to understand
    complex technical concepts and translate them into accessible content.
  • Collaborate with the marketing team to create product release notes and marketing materials.
  • Assist in development of online help systems and knowledge bases.
  • Collaborate with senior technical writers to learn best practices and
    improve writing skills.
  • Conduct research and interviews with subject matter experts to gather technical information.
  • Assist the development team in the requirement analysis of bugs and updating the user guide for each release.
  • Conduct regular content reviews and updates to ensure accuracy and
    relevance.
  • Participate in team meetings to discuss project progress and
    improvements to documentation processes.
  • Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
  • I work closely with software engineers, product managers, and other departments to determine accuracy and completeness of technical documentation.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Developed multimedia assets such as video tutorials and interactive demos, enhancing user engagement with products.
  • Coordinate with subject matter experts to ensure the accuracy of technical content in documentation projects.
  • Maintain consistency across company documents by adhering to established style guidelines and templates.
  • Conduct thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
  • Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
  • Improved customer satisfaction with well-structured troubleshooting guides addressing common issues.
  • Managed version control and timely updates of documents through effective project tracking and organization skills.

Technical Writer

VMware
02.2021 - 11.2023
  • Design, develop, and maintain technical documentation for VMware
    products.
  • Create interface pages, user guides, known issue guides, administrator guides, release notes, and what's new guides.
  • Create comprehensive release notes detailing new features, bug fixes, and known issues for each software update cycle.
  • Design content in an XML-based authoring tool like Oxygen or DocWorks.
  • Conduct regular content reviews and updates to ensure accuracy and
    relevance.
  • Author and edit user-friendly technical documentation for VMware
    products.
  • Work closely with developers and product managers to understand
    complex technical concepts and translate them into accessible content.
  • Collaborate with the marketing team to create product release notes and marketing materials.
  • Assist in the development of online help systems and knowledge bases.
  • Collaborate with senior technical writers to learn best practices and
    improve writing skills.
  • Conduct research and interviews with subject-matter experts to gather technical information.
  • Participate in team meetings to discuss project progress and
    improvements to documentation processes.
  • Assist the development team in the requirement analysis of bugs and updating the user guide for each release.
  • Implemented feedback from end-users to continuously improve the quality and effectiveness of documentation materials.

Senior User Assistance Developer

Oracle
02.2017 - 02.2021
  • Created interface pages, user guides, known issue guides, administrator guides, release notes, and what's new guides for Oracle Cloud products.
  • Created a variety of user assistance products for database products, which include training courses, certification exams, documentation, tutorials, videos, and embedded help in the UI.
  • Designed content in an XML-based authoring tool like Oxygen, or
    Arbortext.
  • Assisted the development team in the requirement analysis of bugs and updating the user guide for each release.
  • I created different types of user assistance documentation, like tutorials, videos, user guides, and OBEs (Oracle by Example), for users.
  • I worked closely with developers and product managers.
  • Created storyboards that provide a walk through of the product and its features.
  • Performed job task analyses and creating user assistance design
    documents to identify common user tasks to be addressed through user assistance.
  • Developed hands-on training course labs on a virtualization platform,
    creating lab modules that include scripts, plus other files needed for
    successful completion of the labs in creating training courses.

Senior Curriculum Developer

Oracle
05.2011 - 02.2017


  • Designed and developed end-to-end training materials for various courses on Big Data Cloud, SQL, Big Data, SQL Tuning, and APEX.
  • I created a storyboard that provides a walk-through of the product and its features.
  • Delivered top-quality training documentation, manuals, and tools addressing the needs of specific specialist groups.
  • Created and reviewed learning material like Web-based training
    (WBTs) and instructor Training (ILTs) using Articulate Studio, MS
    PowerPoint, etc.
  • Collaborated with subject matter experts (SMEs) to get input and validate training content.
  • Collaborated with administrators to determine course objectives.
  • Mentored junior resources, conducted trainings, and created and maintained project management deliverables.
  • Designed and developed Oracle Apex Certification questions.
  • I created different types of documentation, like tutorials, videos, and OBEs (Oracle by Example), for users.
  • Developed instructional interactions and simulations.
  • Designed detailed courses from functional specifications.
  • Communicated technical information to non-technical audiences using easy-to-understand language within text.
  • Optimize instructional materials by routinely analyzing learner data and adjusting content based on emerging trends or gaps in understanding.
  • Enhanced curriculum quality by conducting thorough research and incorporating best practices in instructional design.
  • Developed customized learning experiences by incorporating multimedia elements, interactive activities, and real-world examples.
  • Evaluated existing curricula and identified areas for improvement, ultimately leading to increased learner satisfaction.
  • Integrated feedback from learners and stakeholders into iterative revisions of course content, enhancing its overall effectiveness over time.
  • Collaborated with subject matter experts to develop accurate, engaging, and effective learning materials for diverse audiences.

Education

Master of Computer Applications - MCA

Annamalai University
Chennai, India
05.2014

Bachelor of Science - Maths, Computers, Statistics

Christ University
Bengaluru, India
05.2011

Skills

  • Technical Writing
  • Researching
  • DITA
  • Content Management Systems
    (CMS)
  • Microsoft Office Suite (Word,
    Excel, and PowerPoint)
  • Computer Languages: C, SQL,
    PL/SQL, HTML, CSS
  • Authoring Tools: Arbortext,
    Oxygen, and DocWorks
  • Documentation Tools: SDL
    Content Manager, Publication
    Manager
  • E-Learning Tools: Articulate
    Storyline, Camtasia, Articulate
    Studio, Blue Griffon,
    Dreamweaver, HyperSnap,
    Audacity

Certification

  • Certified in Oracle SQL
  • Certified Instructional Designer

Accomplishments

  • Presented at the All India Oracle Users Group (AIOUG) Sangam
    2012, Bangalore, on Oracle SQL Tuning, Oracle SQL Developer
  • Presented in Oracle Tech on SQL Tuning

Timeline

Technical Writer

Broadcom
11.2023 - Current

Technical Writer

VMware
02.2021 - 11.2023

Senior User Assistance Developer

Oracle
02.2017 - 02.2021

Senior Curriculum Developer

Oracle
05.2011 - 02.2017

Master of Computer Applications - MCA

Annamalai University

Bachelor of Science - Maths, Computers, Statistics

Christ University

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