Dimple Agarwal
Senior Customer Service Representative
Zirakpur
Summary
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Senior Customer Service Representative
Simplyinked
Austin,Texas
10.2021 - 08.2023
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
Customer Service Representative
Arific business solutions
Mohali,Punjab
07.2017 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Created and maintained detailed database to develop promotional sales.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Cabin Crew Member
Spice Jet
Hyderabad
09.2015 - 06.2016
- Excellent communication skills, both verbal and written.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Marketing Manager
Namaste A Mahindra Intiative
Hyderabad
08.2014 - 03.2015
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Conducted market research to identify new opportunities and target markets.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
Education
High School Diploma -
04.2009 - 04.2010
Skills
Relationship Management
Sales expertise
Interpersonal communications
Creative problem solving
Customer relations
Advertising and Marketing
Timeline
Senior Customer Service Representative - Simplyinked
10.2021 - 08.2023
Customer Service Representative - Arific business solutions
07.2017 - 11.2018
Cabin Crew Member - Spice Jet
09.2015 - 06.2016
Marketing Manager - Namaste A Mahindra Intiative
08.2014 - 03.2015
JNU Senior Sec Ondary Open Education - High School Diploma,
04.2009 - 04.2010