Dimple Arora

• Conducted property tours for prospective tenants while responding to inquiries promptly.
• Negotiated lease terms and agreements, ensuring compliance with legal standards.
• Developed leasing strategies to maximize rental income and maintain high occupancy rates.
• Collaborated with property management and maintenance teams to address tenant needs efficiently.
• Maintained accurate leasing records, including contracts, rent payments, and tenant profiles.
• Coordinated move-in and move-out procedures, including inspections and cleaning services.
• Performed market research to stay updated on industry trends and competitive pricing.
• Worked with marketing team to create promotional materials and effective advertising campaigns.

• Started with Logix, moved to Maple Towers along with Club 125 & WTT
• Total Area - 7 Lakh Approx.
• Involved in the planning & execution of the events for our clients along with the partnership & PR Team.
• Manage the local events calendar, and ensure a constant flow of events.
• Distribute and assign tickets to the team IT, Operations and follow up to ensure timely resolution
• Upsell and cross sell of services to the clients from the array of services. Continuously working with the Partnerships team to get more services which could benefit us
• Mapping and managing the lifecycle of a client from the time of move-in to departure.
• Maintaining data, coordinating with the stakeholders, checklist, move-in tracker, pop-up calendar, burning issues, meal plan, client renewals, collection tracker, upselling sheet, MMR, QBR, and kick-off call.
• Understand customer demographics, and thereby custom-develop the experiences of the clients to ensure maximum usage of facilities, amenities, etc.

• Ensured buildings operated efficiently while processes ran smoothly.
• Introduced standardized initiatives to enhance center operations and customer satisfaction.
• Managed client relationships end-to-end across respective centers.
• Provided post-sales support, training customers on product usage based on needs.
• Handled escalations related to performance quality, ensuring resolution met SLA commitments.
• Coordinated renewals, expansions, and retention efforts with sales team support.
• Assigned and distributed tickets among IT and Operations teams, ensuring completion within SLA.
• Led client site tours while collaborating with partnership team for event planning.

Welcomed guests with professionalism and friendliness, ensuring positive first impressions.

Attended to special guests, addressing inquiries promptly and efficiently.

Connected visitors to appropriate personnel for seamless communication.

Recorded daily information in the logbook for accurate record-keeping.

Maintained helpdesk area and equipment in clean, orderly condition per regulations.

Received and addressed all incoming calls, emails, and complaints effectively.

Managed security protocols during VIP movements to ensure safety.

Arranged conference rooms and managed meeting calendars for optimal scheduling.

Greeted and welcomed guests warmly, establishing a positive first impression.

Provided detailed information on Sony products, services, promotions, and events to guests.

Resolved guest queries and complaints promptly and effectively to enhance satisfaction.

Actively listened to guests' needs and expectations, delivering appropriate solutions.

Maintained a clean, organized guest area to ensure comfort and invite engagement.

Collaborated across departments to deliver seamless and exceptional guest experiences.

Upsold and cross-sold Sony products and services to maximize sales opportunities.

Coordinated travel arrangements for employees, including bookings for PAN India.

Developed and updated job descriptions and specifications to align with organizational needs.

Performed job and task analysis to document requirements and objectives for various roles.

Prepared recruitment materials and posted jobs on appropriate job boards, newspapers, and college platforms.

Sourced candidates through databases and social media channels to enhance recruitment efforts.

Screened resumes and applications to identify qualified candidates efficiently.

Conducted interviews utilizing effective recruiting tools to filter candidates within established timelines.

Assessed applicants' knowledge, skills, experience, and soft skills to determine suitability for positions.

Onboarded new employees to ensure full integration into the organization.