Summary
Overview
Work History
Education
Skills
Awards
Academic And Professional Details
Personal Information
Disclaimer
Timeline
Generic

Dimple A. Vyas

Chennai

Summary

Reservation Manager with 12 years of experience in optimizing booking systems and leading teams in the hospitality sector. Proven track record in implementing the revenue management strategies that enhance operational efficiency and guest satisfaction. Strong communication skills facilities relationship building with guests and stakeholders to drive business success.

Overview

13
13
years of professional experience

Work History

Associate Manager - Reservations and Training Team

STERLING HOLIDAY RESORTS LTD
Chennai
09.2022 - Current
  • Managing a team of reservation agents, delivering efficient service to the guests via phone and online platform.
  • Monitored daily reservation activities to optimize room availability and enhance occupancy rates.
  • Handled complex reservations, cancellations, and changes with keen attention to detail.
  • Prepared weekly and monthly reports on booking statistics, cancellations, and occupancy rates.
  • Ensured adherence to company policies and compliance with industry regulations.

Senior Executive -On-Boarding Team

STERLING HOLIDAY RESORTS LTD
Chennai
09.2022 - Current
  • Making Congratulation & Welcome Call to the Newly Enrolled VO Members and Validation done.
  • Providing the requirements to the Members through the Mails & Calls & Resolve the queries (if any).
  • EKIT & Hard KIT Support to the Team.
  • Generating References from Welcome Calls from Newly Enrolled Members.

Associate Manager -Collections Team & Upgrade Team

STERLING HOLIDAY RESORTS LTD
Chennai
10.2020 - 08.2022
  • Managed team to convert members through effective communication regarding dues and advance payments.
  • Conducted daily follow-ups, guiding customers through payment processes and holiday planning.
  • Maintained and updated account records upon receipt of customer payments.
  • Responded to customer inquiries, providing advice on alternative payment plans.

Member Relationship Executive - CRM

MAHINDRA HOLIDAYS & RESORTS (INDIA) LTD
02.2012 - 03.2013
  • Handling Member’s queries and resolving it with in a TAT.
  • Providing the requirements to the clients through the Mails & Calls.
  • Function as back-up to Customer Service team.
  • Work as the support team to Sales Executive, Direct Sales Agents, Branch Managers & Regional Managers to ensure all customer queries/complaints are resolved within 24 hours.

Education

MBA - HR & Marketing

M.O.P Vaishnav College for Women
Chennai
01.2009

B.SC - Computer Science

M.O.P Vaishnav College for Women
Chennai
01.2007

Higher Secondary School Examination -

Manilal M Mehta Girls Higher Secondary School
01.2004

High School Examination -

Manilal M Mehta Girls Higher Secondary School
01.2002

Skills

Reservation Management

Customer service excellence

Onboard and orientation

CRM expertise

Team collaboration

Debt collection strategies

Awards

  • Runner Up for Best Retention Team: Sterling Holiday Resorts Ltd
  • Quarter - III Winner – 2015-2016: Sterling Holiday Resorts Ltd
  • Best MRD: Mahindra Holidays and Resorts India Ltd
  • Best Team as Chennai MRD Zest 2012: Mahindra Holidays and Resorts India Ltd

Academic And Professional Details

  • MBA (HR & Marketing), M.O.P Vaishnav College for Women, Chennai, 2009
  • B.Sc (Computer Science), M.O.P Vaishnav College for Women, Chennai, 2007
  • Higher Secondary School Examination, Manilal M Mehta Girls Higher Secondary School, 2004
  • High School Examination, Manilal M Mehta Girls Higher Secondary School, 2002

Personal Information

  • Date of Birth: 06/28/87
  • Marital Status: Married

Disclaimer

I hereby declare that all the information given above is true and fair to the best of my knowledge.

Timeline

Associate Manager - Reservations and Training Team

STERLING HOLIDAY RESORTS LTD
09.2022 - Current

Senior Executive -On-Boarding Team

STERLING HOLIDAY RESORTS LTD
09.2022 - Current

Associate Manager -Collections Team & Upgrade Team

STERLING HOLIDAY RESORTS LTD
10.2020 - 08.2022

Member Relationship Executive - CRM

MAHINDRA HOLIDAYS & RESORTS (INDIA) LTD
02.2012 - 03.2013

MBA - HR & Marketing

M.O.P Vaishnav College for Women

B.SC - Computer Science

M.O.P Vaishnav College for Women

Higher Secondary School Examination -

Manilal M Mehta Girls Higher Secondary School

High School Examination -

Manilal M Mehta Girls Higher Secondary School

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Dimple A. Vyas