Dimple Jaisingh

• Senior Associate in the Cash Management team, working for one of the big pension providers in the UK.
• UK based workplace pension scheme, set up by the government as part of its workplace pension reforms to help employees save for retirement.
• Responsibilities handled have been captured below:

Internal Account Transfer (IAT)

• The core work involves managing the transfer of funds between different internal accounts, likely in response to employee and employer financial actions. These transfers are a result of investments and withdrawals made by employees or employers, which trigger the accounting entries.
• Improving the internal accounting processes to enhance the efficiency and accuracy of the Oracle system.
• Identify and reduce manual errors in financial transactions through rigorous attention to detail, and thorough reconciliation procedures.
• Responsible for verifying the accuracy of these automated entries, ensuring that the system accurately posts financial movements, and that accounts are correctly balanced.
• Raising a service request in the system in case of dual accounting entries created by Oracle.
• Responsible for generating reports, or extracting data, to provide information on these internal transfers.

Cash Reconciliation

• Prepare an incident report to identify whether there is a shortfall or excess amount lying in a particular account, as per the system-generated report.
• Perform a reconciliation to gauge whether there is any difference in a given account by comparing it with the report provided by the client.
• Take necessary actions to address and resolve any accounting differences.
• Transfer funds from various accounts to ensure that a given account has a sufficient balance so that the payouts can be processed accordingly.
• Reduced discrepancies in financial reports by conducting thorough cash reconciliations.
• Managed daily cash reconciliation tasks, ensuring timely resolution of discrepancies and accurate recordkeeping.

Bank Reconciliation

• Check if there are any negative balances in any account, and accordingly raise a service request to remove the negative balance.
• IAT entries that were passed are reconciled with the system to ensure the balances match with the ledgers.
• The same process is followed with other transactions (withdrawals, claim failures, refund failures, payouts, etc.).

Unit Reconciliation

• Compare the internal records of unit holdings with those reported by the client.
• Ensure the accuracy of investor unit balances, and identify and resolve any discrepancies.

Payment Processing

• Managed high-volume wire transfers, ensuring accuracy, adherence to compliance regulations, and payouts.
• Facilitate smooth communication between the finance department and other internal stakeholders regarding cash-related matters.
• Collaborated with cross-functional teams to develop and improve the cash management solutions.
• Providing timely, accurate, and comprehensive cash management reports.
• If, in case, an employer or employee raises a request for a faster payout, we process that payment faster so that they receive the funds on the same day.
• Increased customer satisfaction with efficient management of suspense transactions, addressing inquiries promptly and accurately.
• Streamlined workflow processes for improved efficiency and productivity in managing suspense account activities.
• Provided regular updates to senior management on the status of outstanding suspense items and progress toward resolution goals.

DDIC (Direct Debit Indemnity Claim)

• Responsible for managing DDIC (Direct Debit Indemnity Claim).
• DDIC is a customer-initiated refund process triggered by an unauthorized or incorrect direct debit transaction under the Direct Debit Guarantee. It includes an immediate refund to the payer's account.
• Responsible for actioning and handling such DDIC requests, where the entire process is spread over 14 days, which involves investigations of the claim, issuing letters to employers or members, and accordingly taking informed action for the refund process.

Pro-active actions to increase team performance

• Identified areas for improvement within existing processes and recommended solutions, increasing overall effectiveness.
• Developed a comprehensive understanding of various payment systems, enabling efficient tracking and reconciling of transactions.

• Senior Accountant for an Australian firm
• Managed various account-related activities for the firm by performing essential functions, including invoice preparation and bank reconciliations.
• Oversaw the entire process for delivery orders initiated in SAP (System Analysis Program Development), ensuring accuracy and completion from creation to final reconciliation.
• Directed the data transmission from the SAP system to Pronto, the client's proprietary accounting software, ensuring seamless and accurate data integration.
• Handled the day-to-day financial operations, and accurately tracked all office expenses to provide clear and compliant financial records.
• Provided comprehensive training, coaching, and knowledge transfer to new joiners, reducing their learning period and strengthening team capabilities.
• Streamlined existing accounting processes to improve efficiency, enhancing client service delivery and accuracy.

• Managed all data entry into Tally ERP 9.0, ensuring a high level of accuracy, and maintaining organized financial records.
• Performed monthly bank reconciliations, identifying and resolving discrepancies to ensure financial integrity.
• Prepared cash vouchers and maintained meticulous records of all cash-based transactions.
• Managed the end-to-end payroll process, including the accurate calculation and timely release of salary payments to employees.
• Issuance of salary slips to employees on a monthly basis.
• Generated debit notes for vendors to process and track financial adjustments.
• Calculated and processed monthly TDS payments by the 7th of every month, ensuring timely and compliant submissions.
• Filed quarterly TDS returns accurately and punctually to avoid penalties.
• Handled all GST-related activities, from bill calculation and generation to filing the GST summary sales returns (GSTR) by the 10th of every month.
• Ensured annual profession tax payments were processed and filed correctly.
• Effectively managed the sales cycle, supporting administrative tasks to ensure high customer satisfaction.