Dimple Kakar
CTK Associate
485, Second Floor, Sector - 31, Faridabad
Summary
A motivated, results-focused resource, seeking an opportunity to utilize career experience, skills, and education to contribute to employer objectives, profitability, and success with a company offering potential for challenge and growth.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
CTK Associate
AMAZON DEVELOPMENT CENTER
Hyderabad
07.2020 - Current
- Working closely with the corporate employees based out of the U.S.A
- Receiving and logging all employee queries received through phone, emails and Ticketing
- Responding to queries like policies, attendance, benefits, payroll deductions etc
- Adhere to defined processes and ensure delivery in accordance to set quality standards
- Take ownership for query resolution and individual metric.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
Collections Specialist
EXL SERVICES LTD
Noida
09.2009 - 05.2010
- Responsible for the collection of payments from clients to make sure timely and accurate payment
- Monitoring client account details for any non-payment, any delayed payments and other irregularities
- Handling breaches on the client’s account and ensuring proper security measures are takenfor securing account information
- Acted as an escalation gate to resolve critical issues of the team members.
- Used probing techniques to determine debtors' reasons for delinquency.
- Trained new team members on scripts, company services, and collection strategies.
- Maintained high volume of calls and met demands of busy and productive group.
Customer Care Executive
MIDLAND CALIBRATED
12.2007 - 06.2009
- Working for HSBC Auto Loan as a Sr
- Handling queries related to US bankruptcy on auto loans
- Ensured quality work and monitoring work progress
- Proficient in managing team and leading successful Projects.
Education
Master Of Business Administration -
06.2022 - Current
Bachelor of Commerce -
05.2013 - 05.2016
Skills
Planning and Coordination
Problem-Solving
Excellent Communication
Dependable and Responsible
Self-Motivated
Decision-Making
Additional Information
- ACHIEVEMENTS: Awarded for BEST ARRANGEMENT SKILLS in terms of customer Service and call quality.
- Awarded Star performer for consecutive 2 quarters.
- Promoted as Team Coach to train new joiners. Promoted as a Process Trainer.
Timeline
Subharti Distance Education - Master Of Business Administration,
06.2022 - Current
CTK Associate - AMAZON DEVELOPMENT CENTER
07.2020 - Current
Manav Bharti University - Bachelor of Commerce,
05.2013 - 05.2016
Collections Specialist - EXL SERVICES LTD
09.2009 - 05.2010
Customer Care Executive - MIDLAND CALIBRATED
12.2007 - 06.2009