Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Projects
Timeline
Generic
Dimple Kandoi

Dimple Kandoi

Dubai

Summary

I seek challenging opportunities where I can fully use my skills for the success of the organization. Proven experience of 8+ years in field of Customer service and office administration (billing and cash compliance management) To be part of organization having professional environment with many opportunities for learning and performance based growth, which will give continuous value addition to my career.

Overview

15
15
years of professional experience
3
3
Languages

Work History

Customer service Assistance ( Billing Delivery section & Certified pediatric for Small land Child section)

IKEA
Dubai
09.2021 - Current
  • Invoice and Billing management
  • Registration service for home delivery and daily cash handling
  • Billing Audit and compliance management
  • Excellent coordination between different department for sales and services
  • Create and manage reports alongwith email sevices and follow-up for customer approvals
  • Outbound service call management, After sales service handling, IKEA Certified Pediatric member
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Resolved problems, improved operations and provided exceptional service.

Real Estate and Home loan (India)

Freelancer
01.2016 - 06.2019
  • Worked as a Broker Providing Real estate and Home loans solutions combined, Providing one-stop shop and enhancing customer experience

Team Leader / Tele Sales Customer Service

ESMS Private Limited (E-Source)
01.2014 - 11.2015
  • Outbound Call center operation management, Lead Conversion and Back office managemen with Tele sales operation management, Revenue Monitoring and Team Performance Management, Excel and Data management, Customer Feedback Management, Follow ups and Calling schedule adherence

Quality Analyst & Team Leader

Aditya Birla Minacs (Now Concentrix)
09.2008 - 01.2014
  • Inbound and outbound Customer service management for Telecom (Idea cellular Ltd), Call Quality Audit and Compliance check with SOP with Script Adherenceand, Product, Process and Soft skill Training, Data and Reports Management, Revenue and Call Quality Monitoring, Product and system support with Customer QRC solution, Cross sell monitoring and Follow ups, Email communication management with client and customers

Education

Commerce Graduate (B.Com) - undefined

Maharaja Sayajirao University

Skills

Customer serviceundefined

Accomplishments

  • Participated and won Second Price in young manager achiever award held by Baroda Management association - 2013
  • TL Start Certified with 4 Star rating
  • Certified Trainer and Quality Analyst for Idea Cellular Limited

Additional Information

Visa Status: Al-Futtaim Visa

Projects

CRM Management - CRM implementation at Aditya Birla Minacs. Actively Participated for the System level support at the time of CRM implementation at Aditya Birla Minacs.

Timeline

Customer service Assistance ( Billing Delivery section & Certified pediatric for Small land Child section)

IKEA
09.2021 - Current

Real Estate and Home loan (India)

Freelancer
01.2016 - 06.2019

Team Leader / Tele Sales Customer Service

ESMS Private Limited (E-Source)
01.2014 - 11.2015

Quality Analyst & Team Leader

Aditya Birla Minacs (Now Concentrix)
09.2008 - 01.2014

Commerce Graduate (B.Com) - undefined

Maharaja Sayajirao University

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Dimple Kandoi