Dimpy Bhateja
Gurgaon,
Summary
- Results-oriented Business Analyst with 8 years of experience, currently associated with Sun Life Global Solutions, adept at Salesforce integration to enhance operational efficiency and deliver impactful results.
- Proven track record of leveraging analytical skills and industry expertise to drive strategic decision making, effective solutions and improving customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Specialist- Business System Analyst
Sun Life Global Solutions
Gurgaon
05.2021 - Current
- Led sessions with 30+ stakeholders to define business requirements for a digital platform, enhancing the user experience for one-third of Canadian clients.
- Prioritize advisor and client journeys to ensure comprehensive user satisfaction.
- Manage projects with zero escalations, ensuring on-time, high-quality deliverables.
- Cultivate collaboration, trust, and transparency within the team, demonstrating an agile mindset.
- Engage with business portfolios across Canada and global CoE communities to explore GenAI capabilities and new Salesforce features through Proof of Concepts (PoCs).
- Collaborate with the technical team to optimize reusability and streamline work, reducing delivery time by 20%, and rework rate by 33%.
- Design and maintain Salesforce dashboards for over 10,000 users and facilitate monthly business reviews for stakeholders, focusing on key KPIs like conversion rates, qualified leads, and cost per conversion.
- Contribute towards continuous improvement, aiding decision-makers in making necessary changes.
Analyst
Optum Global Solutions
Gurgaon
06.2019 - 05.2021
- Worked on 7+ RPA bot automations to automate pharmacy processes, reducing manual effort by 40% and saving 100+ hours weekly.
- Captured business requirements and executed testing processes, creating and maintaining testing artifacts.
- Conducted functional, regression, user acceptance, integration, and performance testing.
- Managed reviews and executed process objectives within stipulated timeframes.
- Thrived in a fast-paced environment, ensuring timely task completion.
Senior System Engineer
Infosys Limited
Gurgaon
02.2017 - 06.2019
- Analyzed requirements and developed modules for financial and non-financial projects.
- Conducted technical production analysis on core business calculations.
- Implemented changes to enhance efficiency.
- Developed and prepared new features and enhancements.
Education
Bachelor of Technology (B.Tech) - Electronics & Communication
Chitkara University, Himachal Pradesh
01.2016
Skills
- Requirement analysis and elicitation
- Stakeholder management
- Detail orientation, with strategic thinking
- Analytical and problem-solving
- Effective communication
- Analytical and Problem Solving
- Process Analysis and Modeling
Core skills:
- Salesforce
- GenAI capabilities
- Robotics Process Automation (UiPath)
- MS Office
- MS Visio
Technical skills:
Methodology: Agile and Waterfall
Domain Expertise: Insurance and Healthcare
Certification
- Salesforce- Administrator, Business Analyst, AI Associate
- Insurance- FLMI Level 1- Fundamentals of Insurance (LOMA 280 & 291)
- RPA- Business Analyst, UiPath Level 1
Accomplishments
- Monthly awards for Owner's Mindset and Performance Excellence at Sun Life, Gurgaon
- Bravo Award for exhibiting sheer commitment at Optum Global Solutions, Gurgaon
- Earned over 40 Applause recognitions at Sun Life for showcasing an Owner's Mindset, Great Work, Collaboration, and Performance Excellence
Timeline
Specialist- Business System Analyst
Sun Life Global Solutions
05.2021 - Current
Analyst
Optum Global Solutions
06.2019 - 05.2021
Senior System Engineer
Infosys Limited
02.2017 - 06.2019
Bachelor of Technology (B.Tech) - Electronics & Communication
Chitkara University, Himachal Pradesh
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