Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Personal Information
Timeline
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Dina Anant Shinde

Dina Anant Shinde

Hyderabad,Telangana

Summary

Experienced over 7 years in Shipping, Graphic Design & Retail company as a customer service Associate and Floor Supervisor. My biggest career achievement includes leading a team to significantly improve efficiency and customer satisfaction. Aiming to utilize my strong organizational and leadership skills to growth and success of the organization.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Royal Caribbean Manning Pvt Ltd
Mumbai
02.2024 - Current
  • Verify crew member documents in the System, as per their contract, and make them travel ready.
  • Follow-up with Crew member to renew their required documents & update accurate status in Tracker of willingness to join the assignment.
  • Apply crew member Australian visa on ImmiAccount Portal.
  • Greet walk-in Crew member and resolve their queries regarding Joining documents, Assignment, Visa, etc.
  • Collect documents from crew member for visa renewal process.
  • Resolve complaints and queries on Live chat via Salesforce.
  • Coordinate with the Scheduler team for assignment rescheduling concern.
  • Respond crew members' queries and complaints via email.

Floor Support

Halo Media Works Private Limited
05.2022 - 02.2024
  • Allocate data to team agent and vendor
  • Prepare MIS Reports on daily basis
  • Updating databases, maintaining proper records
  • Daily follow up with vendor for orders delivery
  • Upload final output on server for client review
  • Resolve vendor/client queries via Email
  • Co-ordinate with team for production update

Customer Service Executive (Email Process)

Infinity retail limited, (Croma)
05.2019 - 04.2022
  • Provide quick resolution to customers via emails regarding their product delivery, installation & repair request.
  • Register customer tickets in the system.
  • Allocate customer request/ complaint to concern team

Customer Care Executive (Email Process)

Videocon d2hM
05.2018 - 12.2018
  • Company Overview: Videocon d2h is an Indian pay TV brand, part of Dish TV Pvt.Ltd
  • Provide quick resolution and solutions to PAN INDIA customers through mails regarding their query and complaint
  • Registered the customer complaint in system create tickets for the same
  • Allocate customer complaints to concern Area head to arrange engineer visit to resolve the customer issue at their premises
  • Follow -up with concern team on pending customer complaints to resolve on priority
  • Handling escalated cases such as CEO escalation and other escalated cases outcall and resolve complaint on priority

Education

T.Y.B.A -

Mumbai University
05-2014

HSC -

ASP College Devrukh
05-2010

SSC -

Adarsh Madhyamik Vidya Mandir
05-2008

Skills

  • MS Office Applications
  • Outlook
  • Problem Resolution
  • Customer Service
  • Team leadership

Disclaimer

I hereby declare that the above details furnished by me are true to the best of my knowledge.

Languages

  • English
  • Marathi
  • Hindi

Personal Information

  • Total Experience: 7 Years
  • Date of Birth: 10/05/1991
  • Nationality: Indian
  • Marital Status: Married

Timeline

Customer Service Associate

Royal Caribbean Manning Pvt Ltd
02.2024 - Current

Floor Support

Halo Media Works Private Limited
05.2022 - 02.2024

Customer Service Executive (Email Process)

Infinity retail limited, (Croma)
05.2019 - 04.2022

Customer Care Executive (Email Process)

Videocon d2hM
05.2018 - 12.2018

T.Y.B.A -

Mumbai University

HSC -

ASP College Devrukh

SSC -

Adarsh Madhyamik Vidya Mandir

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Dina Anant Shinde