Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dinakar Joshua

Business Operations
Bangalore

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

18
18
years of professional experience

Work History

Senior Manager

Empower
04.2022 - Current
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Provided strong leadership to enhance team productivity and morale.
  • Implemented and developed operational standards, policies and procedures.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.

Operations Manager

AXA Business Services
03.2018 - 04.2022
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Associate Manager

AXA Business Services
02.2015 - 04.2018
  • Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
  • Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
  • Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
  • Enhanced team productivity by implementing efficient project management strategies.
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Mentored junior team members, contributing to their professional growth and skill development.
  • Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
  • Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.

Education

Bachelor of Arts - Economics

St Joseph
Bangalore
04.2001 -

Operations Management

Symbiosis Institute of Management
Pune

Skills

Strategic Planning

Timeline

Senior Manager

Empower
04.2022 - Current

Operations Manager

AXA Business Services
03.2018 - 04.2022

Associate Manager

AXA Business Services
02.2015 - 04.2018

Bachelor of Arts - Economics

St Joseph
04.2001 -

Operations Management

Symbiosis Institute of Management

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Dinakar JoshuaBusiness Operations