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DINAKAR VENKATESH
Chief Of Staff (Director Transformation)
Bangalore
Summary
PROFFESTIONAL SUMMARY Self-directed and resourceful Chief of Staff with 18+ years of experience successfully organizing, managing and delivering cross-functional projects. Influences and guides at executive-level while structuring and executing complex analyses to support strategy in fast-paced and evolving environment. Excellent influencer and relationship builder with growth mindset and strong communications skills, problem solver and the one who believes that "Execution is the King"
Overview
18
18
years of professional experience
16
16
years of post-secondary education
4
4
Certifications
Work History
CHIEF OF STAFF (DIRECTOR TRANSFORMATION)
CONDUENT BUSINESS SERVICES
Bangalore
07.2021 - Current
- Global leader managing business operations and transformation (~$400M revenue, 200+ Clients, 5000+ FTEs, 11 Countries, 20+ delivery sites, 26 Products & Platforms, 15 Solutions, 95 vendors)
- Lead/Manage multiple strategic and projects globally
- Strategic partner to the. business leaders focusing primarily on Growth, Efficiency, and Quality
- Establish a clear road map for growth and define actionable items for internal & external business functions (Sales, Account Management, Product, Marketing, Procurement, etc.)
- Collaborate/Support/Lead - M&A, Strategy and Market Research activities & projects
- Bring in efficiencies via automation, location strategies, synergies, process improvements, etc.
- Continuously improve operating model, organizational design, and governance
- Ensure SOWs & Service Level Agreements are honored and the voice of the customer is continuously monitored and addressed
BUISNESS ANALYTICS LEAD | TRANSFORMATION CONSULTANT
Conduent Business Services
Bangalore
03.2019 - 06.2021
- Member of Chief of Staff Office (COS)
- Responsible for identifying, leading, and driving strategic initiatives across ~$1B business group
- Provide business analysis and insights for Sr. Leadership Team (SLT)
- Lead Governance and Strategic Projects Team - Established governance and controls related to various functions such as Account Management, Finance, Sales & Renewals, Transformation Projects, Spend, Delivery, etc.
SERVICE DELIVERY MANAGER (SR. MGR)
CONDUENT BUSINESS SERVICES
Bangalore
01.2017 - 04.2019
- Managed cross-functional divisions and teams –Service Delivery, Client Servicing, HRIT, Quality & training, Continuous Improvement, Analytics & Innovation
- SPOC for Client at all times
- Engaged and lead Price & Contract Negotiations
- Provided Client Service Management & Process Excellence support for a client spread over 28 countries
- Managed multiple transitions and Integration projects (IT, HRIS, Payroll, Quality , ESS, ) spread over multiple locations
- Managed Vendors and Contracts in complex management Structure
- Optimized processes and effort
- Managed Service Level Agreements, CSAT and FTE Requirement Estimates
- Workforce Management - Forecasting & Capacity Planning
- Managed Incidents, ensured RCA's are delivered and controls established
SERVICE DELIVERY MANAGER
Xerox Business Services, LLC
Bangalore
03.2012 - 12.2016
- Client facing contact representing Xerox HROS Services for biggest HRO / TBO Client - donning role of Service delivery Manager
- Being First Point of Contact for client at all times & also person who would relay important messages over to Client from Xerox
- Responsible for & Managing Daily Operational & Metric Delivery with SBU Managers for Call Centre, Transaction Processing Team, Payroll Team, HRIT Team & MIS team along with their team of 130 resources spread over 5 different locations reporting to on dotted lines
- Managed HR & IT projects – Accountable for project completion and Billing
- Managed P&L – ensuring that have been proficient in driving growth, generating revenues, capturing market share, improving profits and enhancing value
- Responsible for ensuring Continuous Optimizing Initiatives are driven across SBU objective being to Identify, improve and implement at least one quantifiable improvement per SBU per quarter which is vetted & approved by Leadership
- Managed Sev 1 & Sev 2 Incidents
- Responsible for BCP / DR for all t5 locations for account – working in tandem with BCP team
QUALITY ANALYTST & QUALITY TEAM LEAD
XEROX BUSINESS SERVICES
Bangalore
05.2009 - 02.2012
TECHNICAL SUPPORT REP & QUALITY ASSOCIATE
SITEL BUISNESS GROUP, CLi3L
Bangalore
12.2005 - 04.2009
Education
Executive Management Program - General Management
Indian Institute of Management
Kozhikode 09.2019 - 09.2020
A.M.I.E (B.Tech) - Chartered Production Engineering
Institution of Engineers India
Kolkata 06.2003 - 03.2018
Skills
Data Analysis & Insights
Business Governance
Organization Modelling
Business Transformation
Solving Complex Business Problems
Executive Presentations (Story Telling)
Project Execution
Certification
Generative AI Course
Interests
Human Psychology
Continues Learning
Accomplishments
- Digital Cockpit: Executive Dashboard with a 360-degree view of the business performance
- Finance: Established “Daily Revenue Estimation” system in collaboration with the finance, accounting, operations, and the BI team
- Accounting: Improved billing accuracy and automated collections notification - $3M (error reduction) & $70K saving
- Operations: Org re-structuring, spans & layers, accushoring – $3.5M savings
- Strategy & Sales: Launched cross sell programs in collaboration with Sales, Marketing, Account management and corporate strategy-WIP
- Solution Strategy: Solution re-design for one of a key business, which increased growth potential from -5% to 20%
- Operations: Client Risk Index Project & Early Warning System: Optimizes management effort and helps in penalty avoidance ($3M)
- Various other projects: Change Request Tool & Process, Travel Approval Optimization, Account management process, defining roles & responsibilities for different functions, Project bear hug, Print Factory Performance Project, etc
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Knowledge is knowing, skill is doing, but one doing is worth more than a thousand knowings."
Timeline
Generative AI Course
08-2023
Introduction to Psychology
06-2022
CHIEF OF STAFF (DIRECTOR TRANSFORMATION)
CONDUENT BUSINESS SERVICES
07.2021 - Current
Financial Modelling
06-2021
Accounting Fundamentals
08-2020
Executive Management Program - General Management
Indian Institute of Management
09.2019 - 09.2020
BUISNESS ANALYTICS LEAD | TRANSFORMATION CONSULTANT
Conduent Business Services
03.2019 - 06.2021
SERVICE DELIVERY MANAGER (SR. MGR)
CONDUENT BUSINESS SERVICES
01.2017 - 04.2019
SERVICE DELIVERY MANAGER
Xerox Business Services, LLC
03.2012 - 12.2016
QUALITY ANALYTST & QUALITY TEAM LEAD
XEROX BUSINESS SERVICES
05.2009 - 02.2012
TECHNICAL SUPPORT REP & QUALITY ASSOCIATE
SITEL BUISNESS GROUP, CLi3L
12.2005 - 04.2009
A.M.I.E (B.Tech) - Chartered Production Engineering
Institution of Engineers India
06.2003 - 03.2018