Dinesh

• Identified opportunities for cost savings through process automation initiatives.
• Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
• Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
• Evaluated business processes for improvement opportunities through automation or streamlining.
• Drafted functional specifications documents outlining project scope, objectives and deliverables.
• Conducted interviews with subject matter experts to gather information on existing systems and procedures.
• Prepared documentation summarizing findings from stakeholder meetings and workshops.
• Provided technical support during user acceptance testing cycles.
• Created detailed process flows and user stories to document system requirements and design solutions.
• Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
• Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
• Communicated complex findings clearly through visualizations and presentations.

· To Conduct independent and effective sample testing, monitoring, and investigation on all related processes with control measures in order to provide feedback to the Business head Unit Head/and control functions in timely manner

· Accurate updating of data in Control Sheets

· Ensure proper training is given to team members whenever required

· Ensure backup staff is identified and trained

· To adhere to the agreed CST plans and approach

· To Identify and report all exceptions in the Controls

· To Identify and report all weakness inherent in the standard controls

· To ensure exceptions arising out of CST checks are immediately rectified and preventive action put in place to avoid recurrence

· To Accomplish any other tasks assigned

· To Actively participate in BCP and any other UAT

· Ensure individual productivity targets are met / Surpassed

· Conduct the exception discussion with the operation team on regular basis.

· To prepare the KCI/CST results and shared to the group and Country Process owners (Stake holders) for the RRA assessment

· Recording the assurance testing results in EORP/M7

· To provide the process walk through during the Group Internal Audit / Country Audit.