Dinesh
Major Incident Management
Chennai
Summary
Experienced IT professional with over 9 years in network engineering, major incident management, and business analysis. Proven expertise in managing high-priority incidents, optimizing processes, and providing exceptional client support. Adept at using tools like ServiceNow, Remedy (BMC Helix), Everbridge and Orion for effective incident management and monitoring. Seeking opportunities to leverage technical and managerial skills in a dynamic environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Analyst
TCS
6 2021 - Current
- Lead Major Incident Management process for global clients, ensuring timely resolution of high-priority incidents.
Business Analyst
Crown Solution
02.2019 - 06.2021
- Provided first-level support and MAC support using ServiceNow, handling user queries and technical issues.
Network Engineer cum Sales
Mazenet Technologies
08.2018 - 02.2019
- Provided technical support for network infrastructure, including installation and troubleshooting.
Video Conference Engineer & Field Service Technician
National Informatics Centre (NIC)
05.2015 - 08.2017
- Supported video conferencing systems, ensuring high-quality communication and troubleshooting issues.
Education
Master of Science - Electronic Media
Pondicherry University
Pondicherry 04.2001 -
Bachelor of Science - Electronics
Sri Aravindar Arts & Science College
Pondicherry 04.2001 -
Skills
IT Service Management (ITSM)
Certification
Pursuing ITIL V4
Languages
English
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Telugu
Upper intermediate (B2)
French
Beginner (A1)
Timeline
Business Analyst
Crown Solution
02.2019 - 06.2021
Network Engineer cum Sales
Mazenet Technologies
08.2018 - 02.2019
Video Conference Engineer & Field Service Technician
National Informatics Centre (NIC)
05.2015 - 08.2017
Master of Science - Electronic Media
Pondicherry University
04.2001 -
Bachelor of Science - Electronics
Sri Aravindar Arts & Science College
04.2001 -
IT Analyst
TCS
6 2021 - Current
Similar Profiles
Prathyusha ChivukulaPrathyusha Chivukula
IT Analyst - QA Lead at TCSIT Analyst - QA Lead at TCS
Krishna Kiran VelamakanniKrishna Kiran Velamakanni
Nutanix and VMWare Administrator at TCSNutanix and VMWare Administrator at TCS
ANUVAB PRAMANIKANUVAB PRAMANIK
Team Lead Business Analyst at TCSTeam Lead Business Analyst at TCS
Nidhi NarenNidhi Naren
Technical Program Manager at TCSTechnical Program Manager at TCS
Herbert Jeffrin MHerbert Jeffrin M
Specialist - Global Funds Control at Bank of New YorkSpecialist - Global Funds Control at Bank of New York