Summary
Overview
Work History
Education
Skills
Accomplishments
References
Additional Information
Work Preference
Timeline
Hi, I’m

DINESH B

Team Lead - Sales
Chennai,India
DINESH B

Summary

Technically astute IT Professional with work experience in E-commerce industry in Sales and Telemarketing. With proven ability to effectively set priorities multi task and work in challenging and pressure driven work environment. Possess excellent analytical, problem solving, coordination, client support, time management and communication skills. Have a disciplined and solutions oriented approach, talent for modern technologies seeking challenging post in any progressive enterprise. STRENGTHS Unmatchable communication skills inwritten andverbal Strong motivational andlogical skills Ability topersuadethe people Anda team player Ability toproduce the bestresult inpressure situation Well trained &experienced IT Professional Effective Technical SupportSkill Strong customer handling andconvincing skill Highknowledge in Excel formula andmaking differentdata.

Overview

8
years of professional experience
4
years of post-secondary education

Work History

MATRIMONY.COM

Team Lead
01.2016 - 02.2023

SHAADI.COM

TeamLead
03.2023 - Current

Job overview

  • Strong sales track record, Handing Team,Providing training tothe newbies
  • Ability to meet the given target at prescribed time and work frame
  • In Supervisor absence use to handle teams , and use to monitor their work parameters and ensuring them to achieve their daily targets
  • Ability to persuadewith the sub-ordinates for team achievements
  • Lead Management
  • Whenever the team pupil's fails on their parameter’s use to motivate and train them
  • Generating business from existing accounts and achieving profitability & sales growth
  • Along with this, we will also be with the collections Process
  • We have separate tools to assign a FSSE for the payment collection
  • Payment collection is done through (Cheque, Cash & UPI)
  • Used Different set of Tools such as 3cX , Ameyo for outbound & inbound calls & People tool for Posting or
  • Depositing the payments
  • Other tools as profile validation and other Support CRM tools
  • Escalation Management ( Low, Mid & High Level ) & Profile validation , KYC verification & Profile cancellation - High in convincing the members and take them into a further process.

Education

Thangavelu Engineering College
Chennai

BE from ECE
06.2010 - 04.2014

Skills

  • ADDITIONAL COURSES:
  • Fundamentals of Digital Marketing - Google certified
  • Lean Six Sigma - White & Yellow Belt
  • Advanced Excel
  • Business analytic with Excel
  • PROCESS HIGHLIGHTS: Matrimonycom
  • Success in the area of business and operation management, process transformation Data knowledge dedicated
  • To leading teams in meeting and exceeding operational targets
  • IT PROFICIENCY
  • Office Tools : MSOffice(All tools) , CRM Tools , Executive User Interface’s
  • Hardware :
  • Computer Hardware,Computer Application andAccessories management
  • PERSONAL DETAILS
  • Nationality : Indian
  • Date ofBirth :14th Jun 1993
  • Languages : English &Tamil &Telugu
  • PermanentAddress :No- 3,Vijayast Vadpalani
  • Chennai – 24
  • Team-Building Exercises
  • Team Member Motivation
  • Business Process
  • Employee Evaluation
  • Business Analysis
  • Business Drivers
  • Business Valuation
  • Performance Improvement
  • Train Employees
  • Complaint Resolution
  • Team Monitoring
  • Lead Identification

Accomplishments

  • Shaadi.com
  • Handling multiple campaigns - Handling Fresh customers , effective lead management & Creating strong Pipelines
  • Posting a growth in Fresh as well as in CS ( Cross Sell) Leads
  • Increasing FCC, FCR, RPA, RPL & ARPU individual-wise and team-wise
  • We follow the 10-day target - and High energy in delivering the numbers throughout the MTD
  • Effective people management - Pushing everyone to achieve their incentives
  • Reducing the attrition rate to Lower than 3 % & Elevating executives as Team coaches & TLs
  • Categorizing the leads as High income to lower income and pushing them to take
  • High Focus on Tier 1 to Tier 2 clients.
  • Experience in handling a large number of teams ( Solely managed 30+ ) With adequate leadership
  • Training the people to Identify the customer’s potential & Auditing the calls
  • We Used Amyeo dialler as a tool to dial the Outbound leads.

References

Reference :Will furnishupon request

Additional Information

  • Experience in creating sales &Lead funnel management. Expertise in handling teams like Chat,Email,analytical , inbound with CRM & Other productivity tools. Payment failure team, online - off-line payments, organizing collection's, In person client meetings, RM and ELITE services. Iv Rs., NRI leads. NRI currency based payments (GBP, EURO, AED, US$, SGD,MYR), profiles &payment validation. Experienceinhandling large number ofteams ( Solely managed 30+ )With adequate leadership teams Number wise 11% CAGR YoY maintained the attrition rate LT 3%. On the whole my involvement is mostly in customer centricity, businesses & Growth management. Worked under different time zone’s ( UTC+10:00(Aus),GMT-05:00(Us), GMT+1(UK)) Convincing the clients toNormal Premium tohigh valued Premium - High incustomer identification. Posting a growth in every MoM. Managing differentaffinity people’s. Collective information of every month team and individual achievements We used 3Cx Tool as a dialler for outbound calls.

Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Company CultureWork-life balanceCareer advancementTeam Building / Company Retreats

Timeline

TeamLead

SHAADI.COM
03.2023 - Current

Team Lead

MATRIMONY.COM
01.2016 - 02.2023

Thangavelu Engineering College

BE from ECE
06.2010 - 04.2014

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DINESH BTeam Lead - Sales