Dinesh Balan
Customer Relationship Officer
Palakkad
Summary
To obtain a challenging position in the sales/marketing and customer service field that will help me implement and utilize my existing skills and experience for the advancement of my profession while improving and acquiring new knowledge
Overview
21
21
years of professional experience
5
5
Languages
Work History
Travel Agent /Managing Partner
DnV Nakshathra Holidays
12.2021 - Current
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
Partner
Laxmi Enterprises
06.2020 - 11.2021
- Collaborated with colleagues and support staff to maximize team efficiency.
- Monitored partner performance and provided feedback on areas of improvement.
- Streamlined internal processes, fostering improved efficiency and productivity within the firm.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
Travel Agent
Eventage Plus Tours & Travels
02.2015 - 03.2020
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
Sales Coordinator
Johns Honda
01.2013 - 01.2015
- Responsible for supporting the company Sales Team and ensuring that they have the tools, support and resources needed to set them apart from the competition.
- Managing all the sales related activity of the company.
- Handling a high volume of customer enquiries whilst providing a high quality of service to each caller.
- Writing up accurate and grammatically correct sales correspondence.
- Tracking sales orders to ensure that they are scheduled and sent out on time.
- Effectively communicating with customers in a professional and friendly manner.
- Ordering and ensuring the delivery of goods to customers.
- Supporting the field sales team.
- Ensuring that staff uniforms and personal appearance are always clean and professional.
- Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
- Organising sales promotional campaigns.
- Contacting potential customers to arrange appointments.
- Speaking with customers using clear and professional language.
- Resolving any sales related issues with customers.
- Completing the administrative needs of the Sales Department.
- Making follow-up calls to confirm sales orders or delivery dates.
- Responding to sales queries via phone, e-mail and in writing.
- Accurately analyzing and assessing statistical data.
Sales Manager
Debenhams (M.H.Alshaya CO W.L.L)
01.2005 - 01.2013
- Responsible for leading the development and implementation of all marketing programs and strategic sales activities including personnel management, merchandise selection, presentation and store operations.
- Leading the team as per the business needs.
- Making staff schedule and planning the store window display.
- Driving the business as per the weekly sales and density report.
- Prepare competency report and letting the operations follow according to the market.
- Having a detail floor walk every day to ensure company standards.
- Following up with delivery procedures.
- Setting up the floor for having a smooth stock take.
- Perform reconciliation to have perfect stock take with exact shrinkage or excess.
- Conduct briefing daily to update the team about the sales figures.
- Perform the store closing procedures and following up with the maintenance team to ensure proper maintenance in the store.
- Responsible for every phase day-to-day store operations.
- Established sales goals managed budgets and devised sales forecasts.
- Maximized sales and profitability of assigned areas through execution of company programs.
- Interviewed, hired, trained, mentored, coached and evaluated performance of hourly associates.
- Worked with store managers to ensure merchandise changes aligned with sales patterns.
- Perform routine spot check the till areas, team locker and admin.
- Conduct the disciplinary actions to ensure company policy is been followed at all times.
- Prepare monthly audit to aid the company auditors.
- Driving the sale as per the market and the company calendar.
- Handling customer complaints and resolve it in to customer satisfaction.
- Setting plans to do add on sale.
- Following up with the brand team through mails and conference call.
- Checking the communication file and do the necessary.
- Following the security procedures and giving trainings and motivating the staffs to achieve the target as per the budget plan of the company.
- Developed the team by conducting appraisals.
- Maintained the visual standards and the stock level and making the best use of the space provided.
Marketing Executive
DuPont Teflon
01.2004 - 01.2005
- Member of a powerful sales team which aimed on doing Teflon coating on expensive vehicles.
- Dealing with clients and representatives of various organization.
- Maintaining a friendly atmosphere with in the work environment.
Education
Higher Secondary School certificate -
SN Vidya Bhavan Senior Secondary School
Chentrappinni, KeralaBBA - Marketing
UAUE
Dubai 04.2001 -
Skills
Microsoft Word
Accomplishments
- Selected as employee of the month.
- Employee of the week number of times.
- Selected as an MDP within two years.
- Promoted as an Assistant manager.
- Promoted as a Sales manager.
Passport No
F8284819
Personal Information
- Date of Birth: 03/27/85
- Gender: Male
- Marital Status: Single
Disclaimer
I hereby confirm that the information provided above is true and correct to the best of my knowledge.
Educational Attainments
- Higher Secondary School certificate (CBSE), SN Vidya Bhavan Senior Secondary School, Chentrappinni, Thrissur, Kerala
- Management Training Program, Debenhams
Timeline
Travel Agent /Managing Partner
DnV Nakshathra Holidays
12.2021 - Current
Partner
Laxmi Enterprises
06.2020 - 11.2021
Travel Agent
Eventage Plus Tours & Travels
02.2015 - 03.2020
Sales Coordinator
Johns Honda
01.2013 - 01.2015
Sales Manager
Debenhams (M.H.Alshaya CO W.L.L)
01.2005 - 01.2013
Marketing Executive
DuPont Teflon
01.2004 - 01.2005
BBA - Marketing
UAUE
04.2001 -
Higher Secondary School certificate -
SN Vidya Bhavan Senior Secondary School
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