DINESH BHALERAO

Handle end-to-end identity verification processes for global clients.

Review and validate customer documentation (IDs, biometrics, and related data) to ensure compliance with KYC, AML, and regulatory standards.

Perform quality checks and audits to maintain accuracy, reduce errors, and improve process efficiency.

Collaborate with internal teams to resolve complex cases and escalate issues when required.

Train and mentor new associates on Onfido’s verification protocols, tools, and best practices.

Consistently meet and exceed performance targets related to accuracy, turnaround time (TAT), and service level agreements (SLAs).

Identify opportunities for process improvements and support operational excellence initiatives.

Ensure strict adherence to data privacy and security guidelines in all verification activities.

Managed a team responsible for data processing, document verification, and back-office operations for international clients.

Monitored daily production, ensured task allocation, and maintained performance targets related to accuracy, turnaround time, and quality standards.

Conducted training and upskilling sessions to improve team efficiency and knowledge of project-specific requirements.

Acted as the first point of escalation for operational and quality-related issues, providing quick and effective resolutions.

Prepared daily, weekly, and monthly reports on productivity, error rates, and project milestones for management review.

Supported process improvement initiatives, leading to increased productivity and client satisfaction.