Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Dinesh Bhandari

Pune

Summary

Dynamic Sr. Implementation Consultant with a focus on continuous improvement and client management. Skilled in leading cross-functional teams and delivering strategic insights that drive decision-making and enhance service delivery.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sr. Analyst / SME / Sr. Implementation Consultant

ADP
Pune
10.2022 - Current
  • Analyzed client data to extract trends, supporting strategic decision-making.
  • Collaborated with cross-functional teams to improve project workflows and communication.
  • Led stakeholder meetings to outline objectives and budgets effectively.
  • Mentored junior analysts, enhancing team performance through professional development.
  • Developed training materials for diverse audiences, increasing skillsets and job satisfaction.
  • Provided technical support for existing reports and dashboards, resolving issues rapidly.
  • Engaged with clients to gather feedback, improving service delivery processes.
  • Optimized project management practices, ensuring timely deliverables and high client satisfaction.
  • Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Organized client meetings to provide project updates.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Implemented strategies to take advantage of new opportunities.

Advisor

Tech MBS
Pune
03.2018 - 10.2022
  • Managed high call volumes while maintaining attention to detail and accuracy throughout each interaction.
  • Identified opportunities for upselling or cross-selling by analyzing customer needs during interactions.
  • Conducted outbound calls to follow up on outstanding issues or inquiries, ensuring timely resolutions for customers.
  • Assisted customers with opening accounts and signing up for new services.
  • Supported continuous improvement efforts within the department by providing feedback on processes, tools, resources needed for effective service delivery.
  • Assisted with the training and onboarding of new Customer Relations Advisors, sharing best practices and industry insights.
  • Enhanced customer satisfaction by promptly addressing and resolving concerns in a professional manner.
  • Provided personalized assistance to customers by actively listening and understanding their unique needs and preferences.
  • Guided customers through product selections and service options.
  • Maintained knowledge of current promotions and product features.
  • Engaged with customers to build lasting relationships and loyalty.
  • Identified customer needs and tailored solutions accordingly.

Executive

Banctec TPS Pvt Ltd
Pune
05.2016 - 03.2018
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Collected on delinquent accounts to reduce overdue balances.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.

Education

Bachelor of Arts - Economics

Bharati Vidyapeeth
Pune
06-2025

High School Diploma -

Model High School
05-2013

High School Diploma -

New English School
Pune
05-2011

Skills

  • Stakeholder engagement
  • Performance evaluation
  • Data analysis
  • Client management
  • Data modeling
  • Root-cause analysis
  • Project management
  • Workflow Analysis
  • Continuous improvement
  • Team collaboration and leadership
  • MS Excel
  • Clocks (Workforce Manager Setup/Configuration)
  • Dell Boomi
  • Workforce Management
  • SQL
  • Macros
  • Time management
  • Deadline adherence
  • Multiple priorities management
  • Audit support
  • Business operations analysis
  • Research and analysis
  • Sales experience
  • Coaching and mentoring
  • Cold calling
  • Process improvement
  • Negotiation tactics
  • Customer relationship building
  • Upselling and cross selling
  • Project planning
  • Team collaboration
  • Problem identification

Certification

  • Lean Six Sigma Green Belt
  • Lean Six Sigma Yellow Belt
  • Lean Six Sigma Black Belt

Accomplishments

  • Q1 and Q2 '25 exceptional performance in delivering projects
  • ADP My Moments from collaborated teams
  • Q4 2022 top sales performer

Affiliations

  • Badminton
  • Cricket
  • Football
  • Trekking

Timeline

Sr. Analyst / SME / Sr. Implementation Consultant

ADP
10.2022 - Current

Advisor

Tech MBS
03.2018 - 10.2022

Executive

Banctec TPS Pvt Ltd
05.2016 - 03.2018

Bachelor of Arts - Economics

Bharati Vidyapeeth

High School Diploma -

Model High School

High School Diploma -

New English School

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Dinesh Bhandari