Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline

DINESH BHANDARI

Analyst
Pune

Summary

  • Forward-thinking Sales Operations Specialist bringing 6 years of expertise in Sales sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Sales Leadership and Sales Solution.
  • Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.
  • Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
  • Highly communicative Payroll Specialist promoting more of expertise in auditing payroll data and processing garnishments. An action-oriented professional with skills in ADP processing and ADP WFM and WFN. Offering talents in cultivating lasting relationships, resolving issues quickly and identifying mistakes on time sheets.
  • Well-traveled Implementation Consultant with helping clients enhance businesses through careful introduction of advanced. Satisfied only when customers successfully integrate new Product or Service and improve operations. Provides streamlined, timely operational augmentations with minimal service interruptions.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
4
4
Certificates

Work History

Analyst

ADP
Pune
10.2022 - Current
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Researched and adopted new technologies to add value to existing offerings.
  • Assessed data modeling and statistics to integrate high-level business processes with data rules.
  • Enhanced interfaces to promote better functionality for users.
  • Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Resolved payroll discrepancies quickly and successfully.
  • Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
  • Reduced process lags and improved productivity by supervising implementation managers.
  • Studied customers' business processes to customize implementation measures for minimal disruption to operations.
  • Explained complex, technology-related issues in basic, understandable terms to clients.

Advisor

Tech Mahindra business solutions
Pune
03.2018 - 10.2022
  • Worked on Siebel.
  • Handling technical mobile & network queries for Australian customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Sale's process.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Managed Team and worked as SME.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Customer Care Representative

BanctecTPSPvt.ltd
PUNE
05.2016 - 02.2018
  • Handled Team lead call's as being a Senior Representative
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.

Education

HSC - Higher Secondary Education

KERALA BOARD oF EDUCATION, PUNE

SSC - Secondary Education

NEW ENGLISH SCHOOL , PUNE

Bachelor of Arts - Sociology

Bharati Vidyapeeth, Pune
06.2022 - 08.2025

Skills

Attribution Modelingundefined

Certification

BUSINESS ANALYTICS IN EXCEL, SIMPLI LEARN- 2 Months

Languages

Nepali
Native language
English
Proficient
C2
Nepali
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2

Accomplishments

  • Achieved Team Sales through effectively helping with given task.
  • Resolved product issue through consumer testing.
  • Supervised team of 11 members.
  • Managed 60 opportunities per month.
  • Ranked #2/3/5 in between Pune and Mumbai for 2 consecutive years.
  • Completed all quarterly payroll tax reconciliations, including 941s, FUTA and SUTA and annual W-2 filings.
  • Promoted to Implementation Consultant.

Timeline

Analyst - ADP
10.2022 - Current
Bharati Vidyapeeth - Bachelor of Arts, Sociology
06.2022 - 08.2025
Advisor - Tech Mahindra business solutions
03.2018 - 10.2022
Customer Care Representative - BanctecTPSPvt.ltd
05.2016 - 02.2018
KERALA BOARD oF EDUCATION - HSC, Higher Secondary Education
NEW ENGLISH SCHOOL - SSC, Secondary Education

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DINESH BHANDARIAnalyst