Overview
Work History
Education
Skills
Timeline
Generic
Dinesh Deshwal

Dinesh Deshwal

Gurugram

Overview

2
2
years of professional experience

Work History

International Assistance Coordinator

Allianz Partners
05.2022 - Current
  • Managed customer interactions within an international US voice process, delivering exceptional support to policyholders and beneficiaries. Addressed inquiries related to insurance claims, policy status, and coverage details for clients located in the United States.
  • Facilitated cross-functional collaboration by working closely with the claims department to compile and organize necessary documentation, expediting the claims process for clients.
  • Maintained meticulous records of customer interactions utilizing CRM software, ensuring data accuracy and efficient retrieval of customer information.
  • Simplified complex insurance concepts for customers, ensuring their comprehensive understanding of policies and available coverage options.

Service Delivery Associate

AAPT Outsourcing Private Ltd.
09.2021 - 04.2022
  • Offered comprehensive guidance to policyholders on their health insurance plans, ensuring clarity on benefits, eligibility criteria, and claims processes.
  • Enhanced efficiency by collaborating closely with medical offices and clinics, streamlining appointment scheduling, and reducing patient wait times.
  • Provided in-depth information to callers regarding health insurance policies, including coverage details, deductibles, copays, and network provider information.
  • Exceeded company standards by consistently maintaining a significantly lower than average call handling time while delivering thorough and detailed assistance.

Education

Bachelor of Science - Computer Science

Jai Narayan Vyas University
Jodhpur
04.2018

Skills

  • Customer Needs Assessments
  • Customer Interaction
  • Customer Satisfaction
  • Claim Submission
  • Technical Support
  • Customer Support
  • Customer Relationship Management
  • Outbound Calls
  • Customer Feedback
  • Creative Solutions
  • Client Relations Skills
  • Leadership and Change Management
  • Administration and Operations
  • Handling Complaints
  • Microsoft Office

Timeline

International Assistance Coordinator

Allianz Partners
05.2022 - Current

Service Delivery Associate

AAPT Outsourcing Private Ltd.
09.2021 - 04.2022

Bachelor of Science - Computer Science

Jai Narayan Vyas University

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Dinesh Deshwal