DINESH DHANASEKAR
Senior Operations & Audit Executive | Advanced Excel, MIS Reporting, Power BI
Poonamallee
Summary
Results-driven operations and audit professional with 7+ years’ experience optimizing workflows, enhancing client satisfaction, and generating insights through MIS and Excel-based reporting. Proficient in banking operations, compliance, and advanced Excel tools including Power Pivot and Power BI.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Assistant Manager
Forte Management Services
07.2017 - Current
- Automated audit processes and reduced completion time through efficient tool deployment.
- Designed and delivered MIS dashboards using Excel and Power BI.
- Managed cross-functional teams across 5 locations.
- Coordinated inbound/outbound call flows, reports, and dialler administration.
- Improved internal controls with tailored audit recommendations and risk assessments.
- Conducted daily financial reconciliations to ensure reporting accuracy.
Order Allocator
Bigbasket IRCPL
01.2016 - 05.2017
- Optimized stock allocation using sales forecasting and trend analysis.
- Created Excel-based tools for KPI tracking across departments.
Supervisor & Process Operator
FOFO Technologies (Firstsource)
12.2012 - 09.2015
- Streamlined workflows and improved response time for client queries.
- Performed content review and quality checks for data tagging and markup.
Education
BSc - Mathematics
DG Vaishnav College
01.2013 - 01.2016
Skills
- Advanced Excel (VLOOKUP, PivotTables, Macros, Power Pivot)
- Power BI, Microsoft Office Suite
- MIS Reporting, Data Analysis
- Banking & Call Center Operations
- Risk & Compliance Management
- Process Automation & Reconciliation
- Team Leadership & Cross-functional Training
- SQL Basics & Spreadsheet Debugging
TECHNICAL TOOLS
- MS Excel: PivotTables, Charts, VLOOKUP/XLOOKUP, INDEX-MATCH, Macros
- Power BI, PowerPoint, Word, Outlook
- OS: Windows 7–11, macOS
- Certified in Professional Typing
Timeline
Assistant Manager
Forte Management Services
07.2017 - Current
Order Allocator
Bigbasket IRCPL
01.2016 - 05.2017
BSc - Mathematics
DG Vaishnav College
01.2013 - 01.2016
Supervisor & Process Operator
FOFO Technologies (Firstsource)
12.2012 - 09.2015
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