Dinesh Gihar

• Answering constant flow of Students calls with minimal wait

times and responded to their requests for products,

services, and courses information and creating welcoming,

positive experiences.

• Handling customer inquiries and suggestions courteously and

professionally.

• Followed up with students about resolved issues to maintain

high standards of students service.

• Handling technical queries on Calls and also handling Emails

for Technical issues and also guiding Trouble shooting steps to

resolve their queries.

• Handled Review team of 6 Executives and our job ad responsibilities were to reduce the technical and multiples queries through Google play console.
• Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
• Developed and implemented training initiatives for new hires.
• Tracked KPIs for my team work and created continuous improvement plans.
• Supervised technical support staff service operations and assisted with maintenance advisory.
• Responded to customer inquiries and provided technical assistance over phone and in person.

• Handling multiples chats interactions simultaneously, addressing payment and refund concerns with precision and professionalism.
• Experienced in handling irate users with a calm and empathetic approach, turning challenging situations into opportunities for positive customer experiences.
• Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
• Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
• Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.