DINESH GOPAL
Arakkonam
Summary
Senior Sales Coordinator with relevant experience in managing sales processes,account receivables & coordinating customer service efforts, and leading successful sales teams. Strong skills include strategic planning, relationship building, and team management. Have facilitated revenue growth through effective sales coordination and demonstrated ability to foster client relationships. Known for enhancing operational efficiency while maintaining high levels of customer satisfaction.
Overview
11
11
years of professional experience
Work History
Senior Sales Coordinator / Customer Support
M/s ICE Steel1 India Private Limited
Ranipet
03.2023 - Current
- Order Managment for Domestic and Export.
- AR - Payment follow-up and Collection
- Single point of contact for Customer/Sales Team.
- Coordination with customers, sales team, logistics team, procurement, production, warehouse team, finance, and R&D for various activities.
- Prepared weekly MIS sales reports, providing detailed analysis of sales performance against targets.
- Provided training and guidance to junior sales staff on customer service practices and procedures.
- Managed daily operations and client relations.
- Supported sales team members to drive growth and development.
Senior Executive Customer Support- PAN India
M/s Maini Materials Movement Private Limited
Bangalore
02.2018 - 02.2023
- Order processing and Completion PAN India.
- Single point contact support for spares business to customer, dealers, and service managers.
- Revenue generation to achieve Booking and Billing target.
- Coordination with customers, dealers, sales and service team, logistics team, procurement and WH team, finance, and R&D for various activities.
- Payment follow-ups.
- Enhancing customer satisfaction.
- Reporting and documentation related to spares business.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Managed a team of executives responsible for sales and marketing functions.
Sales Coordinator – Sales & Marketing
M/s TRIBI SYSTEMS PVT. LTD.
Bangalore
10.2016 - 02.2018
- Customer-related activities include order acknowledgement, FG status updating, road permit, delivery follow-up, and GRN confirmation. Additionally, managing and sending warranty certificates, test reports, test certificates, and updating the customer database are also part of the responsibilities. Pending collections should also be addressed.
- Handling logistics, arranging pre-dispatch documents, road permit, e-sugam, and other prerequisites for sales, service, samples, etc.
- Sending daily, weekly, and monthly MIS Reports to seniors as per schedule.
- Managing customer web portal for invoice and necessary documents submission.
- All over back-end support to all teams (Customers, Key Accounts, Production, QC, Audit, Clearance Sale)
Sales Support Administrator
M/s. AV POWER GREEN Channel partner of M/s.GE ALSTOM T & D India Ltd.
Rajaji nagar
01.2014 - 09.2016
Accounts Trainee
M/s. TIME TECHNOPLAST LIMITED
09.2010 - 09.2011
Education
B.COM - Bachelor of Commerce
Madras University
Chennai01.2010
Skills
- Customer engagement and support
- Schedule Management
- Key Account Management
- Sales Planning
- Account Management
- Customer Retention & Customer focused
- Customer Communication
- Sales Reporting
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Hindi
Beginner (A1)
A1
kannada
Beginner (A1)
A1
Timeline
Senior Sales Coordinator / Customer Support
M/s ICE Steel1 India Private Limited
03.2023 - Current
Senior Executive Customer Support- PAN India
M/s Maini Materials Movement Private Limited
02.2018 - 02.2023
Sales Coordinator – Sales & Marketing
M/s TRIBI SYSTEMS PVT. LTD.
10.2016 - 02.2018
Sales Support Administrator
M/s. AV POWER GREEN Channel partner of M/s.GE ALSTOM T & D India Ltd.
01.2014 - 09.2016
Accounts Trainee
M/s. TIME TECHNOPLAST LIMITED
09.2010 - 09.2011
B.COM - Bachelor of Commerce
Madras University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Technical Profile
MS Office, Outlook, U² ERP, Icsoftware ERP,SAP
Hobbies and Interests
- Indoor Games
- News
- Exploring new & Unknown things
References
References available upon request.
Accomplishments
- Used Microsoft Excel to develop customer delivery performance & AR-Collections tracking spreadsheets.
- Supervised team of 4 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Personal Information
- Age: 34
- Date of Birth: 04/13/90
- Marital Status: Married
- Address Door No 105 - Puliyamangalam village ,Arakkonam ,Ranipet PIN 631004 , Tamil Nadu
Technical Profile
MS Office, Outlook, U² ERP, Icsoftware ERP,SAP
Hobbies and Interests
- Indoor Games
- News
- Exploring new & Unknown things
References
References available upon request.
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