Dinesh Gowda
Security Analyst
Mumbai
Summary
Dynamic CyberArk Administrator with proven expertise at IBM India, excelling in identity and access management and incident response. Recognized for enhancing operational efficiency through continuous improvement and critical thinking. Adept at troubleshooting complex issues while fostering teamwork and collaboration to achieve project goals. Committed to delivering exceptional customer satisfaction.
Overview
5
5
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Security Analyst
IBM INDIA PVT LTD
Mumbai
12.2023 - Current
- Responsibilities: -
- Installation of Vault, CPM, PVWA and PSM servers.
- Troubleshooting of server related issue for Vault and PVWA.
- Upgrade of Vault, CPM, PVWA and PSM servers.
- Troubleshooting end user issues (PSM, PVWA connection and access issues)
- Provisioning users in and out of safes.
- Onboarding accounts in EPV for various platform (Windows, UNIX, Database).
- Maintaining the SLA for incident and requests (Service Now).
- Handling 5250 + accounts in EPV.
- Resetting the accounts manually in EPV and on platform if the CPM or reconcile fails.
- Troubleshooting and find RCA for CPM and Reconcile failure.
- Automating the accounts for Windows and UNIX.
- Onboarding bulk accounts using PVWA.
- Generating reports related to audit of CyberArk Activities.
- Providing daily customer support in order to ensure customer satisfaction.
- Change Management Support - ITSM Approval and/Implementation.
- Updating Knowledge Objects to reduce Incident Tickets.
- Maintaining all associated queues (i.e. Service Manager, Central Mailbox) and resolving the requests.
Cyber Security Operations Officer
HDFC BANK Ltd.-INDIA
Mumbai
09.2021 - 11.2024
- Account onboarding (bulk upload, manual upload, etc.).
- Remediation of erroneous events within CyberArk platform.
- Identify changes in processes required for improvement purposes.
- Access management, manual password rotation, updating passwords in services having application level dependency.
- Monitoring of privilege accounts operations. Ø Generating CyberArk Reports of CyberArk Activities. Ø Check ITAT logs for PVWA servers. Creating / configuring safes and policies and applying policy to appropriate accounts.
- Troubleshooting end user issues (PVWA, PSM connections, access).
Translation Engineer
Lionbridge Technologies Inc.
Mumbai
03.2021 - 09.2021
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
IT Support Executive
Samco Securities LTD
Mumbai
07.2020 - 03.2021
- Managed high-volume support tickets effectively, prioritizing urgent cases and delegating to team members when necessary.
- Collaborated with cross-functional teams to provide comprehensive solutions for complex problems.
- Worked closely with development teams to communicate customer requirements, leading to enhanced product features tailored towards customer needs.
- Enhanced customer satisfaction by addressing and resolving technical issues promptly.
Education
Bachelor of Science - IT
Mumbai University
Mumbai 04.2001 -
Skills
Identity and Access management
CyberArk Administrator
Service Now
Implementation
Incident response
Application security
Critical thinking skills
Disaster recovery
Continuous improvement
Teamwork
Certification
CyberArk PAM Defender
Timeline
AI Tools Workshop
05-2025
CyberArk PAM Defender
02-2025
Security Analyst
IBM INDIA PVT LTD
12.2023 - Current
Cybersecurity Professional
12-2022
CyberArk Trustee
12-2021
Cyber Security Operations Officer
HDFC BANK Ltd.-INDIA
09.2021 - 11.2024
Translation Engineer
Lionbridge Technologies Inc.
03.2021 - 09.2021
IT Support Executive
Samco Securities LTD
07.2020 - 03.2021
Bachelor of Science - IT
Mumbai University
04.2001 -
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