Dinesh Gunguru

Currently working as an Operations Processor as a part of Customer data management (CDM) - Duplicate TIN remediation.
• Previously worked with production team in DUP TIN , however because of my due diligence and process knowledge management identified and moved me to the QC team in the same process.
• Provided buddy support to the new hires and helped them in their Non BAU phase.
•Provided refreshers for the team whenever required.
•Stood at the top in the chart for 4 consecutive months for delivering 100% quality and for meeting all metrics

• Worked as an Financial Analyst in HPC (home preservation closer) process.
• Stood as a top performer for 4 consecutive months.
• Worked on Internal Quality Checks for the entire HPC process.
• Conducted validation checks and performed closing steps to indicate the modification process has been completed.
• Reviewed process reports and streamlined operations to increase productivity and
efficiency of the process.
• Improved emergency resolution processes to save time.
• Analyzed and tracked all the trends based on data reporting and recommended and
implemented policy and procedure updates.

• Organize, categorize, and publish content and information using specific tools and channels.
• Review, classify and/or eliminate highly sensitive content.
• Understand and remain updated on changing client policies and guidelines.
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
• Worked in one of the best team amongst the entire process.
• Managed the team target as well as individual target of team members .
• Represented the team in state side meetings and conference calls with clients.
• Coordinated between different departments for any issue amongst team members.