Dinesh Gurung
Summary
Results-driven Team Lead with excellent experience in the industry. Possesses good knowledge of GDS, booking systems, and customer service. Proven ability to provide flight fares, recommendations and manage travel itineraries for clients. Good communication handling post booking queries, organization, and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Sales Manager
Cheap Fly Hub Pvt. Ltd.
2023.11 - Current
- Managing Sales & Customer Service Team
Sr.Team Leader
Mondee Tech Pvt. Ltd.
2022.07 - 2023.09
- Manage travel bookings for corporate clients, including flights, hotels, and car rentals. Managed escalations from both sales and customer service departments, while maintaining strong relationships with clients to ensure high levels of customer satisfaction
Team Leader
LBF Travel India Pvt. Ltd.
2017.02 - 2022.07
- Manage sales team, maintain roster, setting targets, providing guidance, and ensuring the team's success.
Team Supervisor
LBF Travel India Pvt. Ltd.
2016.03 - 2017.02
- Handled client escalations related to post bookings, floor support
Customer Service Executive
LBF Travel India Pvt. Ltd.
2014.05 - 2016.03
- Handled post booking customer inquiries related to flight, hotel and ar rental bookings.
Process Associate
Genpact
2011.10 - 2013.12
- Worked as web publishers for TD bank
Education
Bachelor of Arts -
A B N Seal College
Cooch Behar, India2010
Senior School Certificate Examination -
Kendriya Vidyalaya
Cooch Behar, India2007
Secondary School Examination -
Kendriya Vidyalaya
Raiwala, India2005
Skills
- GDS Knowledge (Amadeus & Sabre)
- MS Office (Outlook, Word & Excel)
- Sales & Customer Service
- Staff Management
- Client Relationship Management
- Staff Training and Development
Languages
English
Hindi
Nepali
Timeline
Sales Manager
Cheap Fly Hub Pvt. Ltd.
2023.11 - Current
Sr.Team Leader
Mondee Tech Pvt. Ltd.
2022.07 - 2023.09
Team Leader
LBF Travel India Pvt. Ltd.
2017.02 - 2022.07
Team Supervisor
LBF Travel India Pvt. Ltd.
2016.03 - 2017.02
Customer Service Executive
LBF Travel India Pvt. Ltd.
2014.05 - 2016.03
Process Associate
Genpact
2011.10 - 2013.12
Bachelor of Arts -
A B N Seal College
Senior School Certificate Examination -
Kendriya Vidyalaya
Secondary School Examination -
Kendriya Vidyalaya
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