DINESH JHAMB
IT Program Director
Noida
Overview
26
26
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
General Manager
Digilence Software Pvt. Ltd.
04.2021 - Current
- Execution and monitoring of mission critical UI path automations.
- Daily analysis of customer performance and management reporting the performance metrics.
- Planning resources – manpower and infra for critical monthly deadline schedules
- New customer configurations and onboarding of product platform – Digilence Intelligence Cloud
- Reporting of product support issues/bug/new features to development teams
- Redressal of customer issues thru Freshdesk CRM system
- Bug reporting and customer enhancement reporting to development team thru Jira tool
- Follow up and follow thru of Freshdesk & Jira (issues & tickets)
Head of Delivery – Global Development
Premier Logic India Pvt Ltd
01.2017 - 08.2020
- Successfully delivered outstanding services to IT clients of Premier logic hosted on AWS and MS Azure on-cloud and on-prem systems
- Managed diverse teams of PeopleSoft, SAP Consultants, QA Analysts, Digital Marketing, Java, .NET, Android, and iOS developers, on product development, implementations, upgrades, and support project assignments in a deadline-driven environment
- Built Robotics Process Automation RPA capabilities on Blue Prism and UI Path to engage on automation and latest cutting-edge technologies of AI, ML and Python.
Senior Project Manager
Oracle SSI
03.2016 - 12.2016
- Successfully led Campus Solutions implementation of PeopleSoft 9.2 for APAC Customers - Singapore Institute of Technology (SIT), Singapore University of Technological Design (SUTD) and Asian School of Business (ASB), Malaysia
- Implemented one of the Asia's first on-prem to on- cloud integration of PS Campus 9.2 with Oracle Fusion GL for ASB
- Managed 50% of ERP PeopleSoft Practice of OSSI from Noida Oracle GDC.
Associate Director
Global STA Solutions
01.2013 - 02.2016
- Successfully led the development, implementation, and maintenance of Oracle Taleo, Oracle PeopleSoft (PSFT) Cigna processes within IT framework
- Managed team of 20 consultants on PSFT Core HR, Talent Management, Benefits and Payroll for North America
- Remarkable enrichment in customer satisfaction by SLA adherence, global delivery, and on-time issue resolution.
Group Project Manager
HCL Technologies Ltd
08.2010 - 01.2013
- Managed portfolio of USD 5MM revenue on multiple ERP PeopleSoft engagements on HCM, SCM and Financials applications
- Directed group of 60 PeopleSoft associates handling daily and complex requirements of Implementations, Upgrades, and Support for PeopleSoft Global customers.
Project Manager
IBM India (P) Ltd
05.2009 - 08.2010
- Performed PeopleSoft Support Services to DBS Singapore Bank on AP, AM, GL, Core HR, and Performance Management in fast pace competitive environment
- Exemplary support services resulting in renewals of contract for ABN AMRO Bank on PeopleSoft HRMS 8.3, 8.8, CRM, SAP Absence and Attendance, Business Objects with globally distributed team of 20 consultants at Netherlands, Gurgaon, Bangalore, Pune.
Practice Manager
NaviSite India
10.2005 - 02.2009
- Established and managed PeopleSoft and Oracle Apps Professional services Practices
- Delivered PeopleSoft transformations from Legacy McKesson to PeopleSoft 9.0 SCM, HCM and Finance to improve efficiencies and effectiveness of healthcare systems for Bayshore Medical, Maine General, Lifespan, Guthrie group of hospitals in US.
Senior Analyst
NetCustomer India (P) Ltd
06.2004 - 10.2005
- Enhanced customer support experience on PeopleSoft Core HR, Benefits and Payroll issues by quality and on-time SLA driven resolutions.
Sr. Software Engineer
Hexaware Technologies Ltd
10.2003 - 06.2004
- Requirements analysis to develop functional and technical specifications
- Performed software testing to uncover bugs and troubleshoot issues.
Technical Analyst
Pan IT COMM (P) Ltd
05.2001 - 10.2003
- Performed software, hardware, and network support for PeopleSoft 7.5x to 8.9x HCM Product.
Marketing Executive
Modern Precision Tools (P) Ltd
05.1998 - 12.2000
- Sales and marketing of industrial engineering products for automotive industry customers.
Education
Master Program in Web Engineering and Database Tech -
ERDCI (CDAC) – Noida
08.2000 - 05.2000
Master’s in business administration (MBA) - undefined
Advance Institute of Management – Ghaziabad
06.1996 - 05.1998
Skills
Practice, Project, and Program Managementundefined
Certification
Oracle Project Management Professional (PMP)
Accomplishments
- NaviSite Core Value Award for Leadership and Relationship Building
- Outstanding performer at HCL TECH
- Best Manager Award at IBM DBS
- Perseverance Award at Global STA
Timeline
General Manager
Digilence Software Pvt. Ltd.
04.2021 - Current
Head of Delivery – Global Development
Premier Logic India Pvt Ltd
01.2017 - 08.2020
Senior Project Manager
Oracle SSI
03.2016 - 12.2016
Associate Director
Global STA Solutions
01.2013 - 02.2016
Group Project Manager
HCL Technologies Ltd
08.2010 - 01.2013
Project Manager
IBM India (P) Ltd
05.2009 - 08.2010
Practice Manager
NaviSite India
10.2005 - 02.2009
Senior Analyst
NetCustomer India (P) Ltd
06.2004 - 10.2005
Sr. Software Engineer
Hexaware Technologies Ltd
10.2003 - 06.2004
Technical Analyst
Pan IT COMM (P) Ltd
05.2001 - 10.2003
Master Program in Web Engineering and Database Tech -
ERDCI (CDAC) – Noida
08.2000 - 05.2000
Marketing Executive
Modern Precision Tools (P) Ltd
05.1998 - 12.2000
Master’s in business administration (MBA) - undefined
Advance Institute of Management – Ghaziabad
06.1996 - 05.1998
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