Dinesh Joshi
Noida
Summary
Capable System Admin experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
14
14
years of professional experience
3
3
Certification
Work History
System Administrator
KwalityTech IT Services Pvt Ltd
Noida
03.2017 - Current
- Monitor and maintain LAN, WANs, network segments and Voice Over IP telephony
- Administer servers, laptop and desktop computers, printers, routers, switches, firewalls, phones, company mobile phones, smartphones, software deployment, security updates and patches
- Adding, removing, or updating user account information, resetting passwords, etc
- Veeam Backup & Replication management.
- Giving technical support (L2 & L3), cloud backup, SAN storage management
- Tested the IT networking systems and maintained computer systems of the organization
- Applying operating system updates, patches, and configuration changes
- Coordination with vendor with different level and maintaining assets reports
- Working with Microsoft office 365.
- Handling Anti-virus software's installation updating and maintenance
- Supported clients remotely with the help of remote support tools such as Bomgar
- Handled office 365 issues, Microsoft Intune and VPN issues
- Handling cloud services like Microsoft Azure.
- Handling Vmware, VSphere 8.
- Maintained daily reports of all the tickets which get resolved
- Worked with Incidents as well as Service Requests.
Trainee
Kiwitech India Pvt Ltd
12.2016 - 02.2017
- Done troubleshooting of MacBook, Macmini and Polycom devices
- Sierra OS X 10.12, Updates and Combo Updates
- Done troubleshooting of Ubuntu versions like 14 and 16
- Patches installation on windows, Ubuntu's and Mac OS X environment
- Troubleshoot Sonic Firewalls NSA 2600, 3600
- Showcase procedure.
System Administrator
JLL
12.2014 - 10.2024
- Supported LAN, WANs, network segments, internet, intranet systems and Voice Over IP
- Administer servers, laptop and desktop computers, printers, routers, switches, firewalls, phones, company mobile phones, smartphones, software deployment, security updates and patches
- Adding, removing, or updating user account information, resetting passwords, etc
- Documented and maintained supply of all required inventory
- Management call details of EPBAX, CCTV cameras, biometric systems
- Worked linux 5.7 and 6.0 with basic commands
- Managed hyper V on server 2008, VMware 11v, done clustering on server 2003, 2008 etc
- ITIL v2 process, network monitoring tools, provided L2 & L3 support.
I.T Tech & A.V Tech
Johnson & Controls (JCI)
12.2013 - 12.2014
- Organized and scheduled upgrades, maintained record/logs of repair, fixes and maintaining schedule
- Identified computer or network equipment's shortages and place orders
- Provided technical support either by phone, remote access or site visit (L1 & L2 queries)
- Adding, removing, or updating user account information, resetting passwords, etc
- Documented and maintained supply of all required inventory
- Management of access control software to allot access to all clients
- Management call details of EPBAX
- Worked linux 5.7 and 6.0 with basic commands
IT Technician
Strabag Pvt Ltd
06.2013 - 11.2013
- Updated management on a regular basis through reports, email, and presentations
- Assembling, De-Assembling, services, troubleshooting and perform hardware related installation
- Ensured functionality of desktop systems throughout departments by regular checks and maintenance
- Done setup workstations with computer and necessary peripheral devices (routers, printers etc)
- Identified computer systems or network equipment's shortages and placed orders
- Organized and scheduled upgrades, maintained record/logs of repair, fixes and maintaining schedule
- Identified computer or network equipment's shortages and place orders
Desktop Engineer
NKB Software Solutions Pvt Ltd
01.2011 - 12.2012
- Updated management on a regular basis through reports, email, and presentations
- Made use of helpdesk systems to make work-load prioritization, to update calls
- Supported clients remotely with the help of remote support tools such as net meeting, remote desktop connection and team viewer
- Installed and configured computer hardware, software, systems, network, printers and scanners, wi-fi etc
- Installed WinXP Win Vista, Win7, MS Outlook & MS Outlook Express.
- Performed technical support, including escalation of problems and incident identification with subsequent resolution
Education
A Level -
UPTEC
01.2010
Master Diploma in Computer Applications and Web Development - IT
ITG
Noida04-2009
B.Com -
Delhi University
01.2006
O Level -
ER & DCI
01.2005
12th -
Kendriya Vidyalaya, Noida
01.2003
10th -
Kendriya Vidyalaya, Noida
01.2001
Skills
- Technical support
- Server management
- Workstation setup
- Group policy management
- LAN support
- WAN support
- Server administration
- Remote Access
- User Management
- IT Documentation
- Windows administration
- Equipment management
- Patch management
- Virtualization
- Configuration Management
- Technical Support
- System updates
- Virtualization Technologies
- Server Management
- Technical Troubleshooting
- LAN and WAN control
- Amazon Web Services
Marital Status
Single
Personal Information
Nationality: Indian
Hobbies and Interests
Listening to Music, Movies, Playing Basket Ball, Internet surfing.
Certification
- MCSE/MCSA & CCNA Global Certified.
- CCNA, MCSA, Red Hat System Administration 7.5 from CMS IT Services Pvt Ltd.
- Got certificate of UNO.
Timeline
System Administrator
KwalityTech IT Services Pvt Ltd
03.2017 - Current
Trainee
Kiwitech India Pvt Ltd
12.2016 - 02.2017
System Administrator
JLL
12.2014 - 10.2024
I.T Tech & A.V Tech
Johnson & Controls (JCI)
12.2013 - 12.2014
IT Technician
Strabag Pvt Ltd
06.2013 - 11.2013
Desktop Engineer
NKB Software Solutions Pvt Ltd
01.2011 - 12.2012
A Level -
UPTEC
Master Diploma in Computer Applications and Web Development - IT
ITG
B.Com -
Delhi University
O Level -
ER & DCI
12th -
Kendriya Vidyalaya, Noida
10th -
Kendriya Vidyalaya, Noida
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