Dinesh K
QA Automation
Chennai,Tamilnadu
Summary
Technology-inclined professional possesses troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Enthusiastic team player ready to contribute to company success.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Automation QA Engineer
ThinkPalm Technologies Pvt. Ltd
05.2022 - 04.2023
- Product Engineering and Software Development company, equipped with a holistic approach and diverse industry expertise in IoT
- Enjoy project learning and utilizing Storage domain concepts using technologies, tools in the project
- Built automated test scripts to handle repetitive software testing work.
- Kept scripts and test cases updated with current requirements.
- Learnt Virtualization as a part of testing and get familiar with the process of building Virtual machines
- Hands-on experience Physical Windows, Linux, VMs Manual
- Testing and also in automation of backing up the same using Golang
- Yaml and Python with Vanilla ginkgo
- Coordinating with the team members and supporting them in doing the porting modifications for specific feature test automation by following the AGILE Testing methodology
- Rectifying bugs with Internal error code related using Golang
- Debugging and script fixing for the multiple adapters
- Automation testing of every module, and regression testing
Process Associate
DHL Global Forwarding Freight Shared Services L.L.P
12.2020 - 05.2022
- Create MAWB, HAWB & Customs for Air & Ocean
- Update the timestamp to track shipment status and co-ordinate with the customer
- Prepare the Analytical Report of the Shipment and present to the client
- Trained in CW1, Citrix software for Air and Sea Cargo
Banking Operations
Teleperformance
06.2019 - 12.2019
- Identified opportunities to improve business process flows and productivity.
- Managed escalated phone calls by applying conflict resolution skills and extensive knowledge of bank policies, products, and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
Sport Leader
DECATHLON SPORT COMPANY
01.2019 - 06.2019
- Providing first line support to the customers by answering queries, while adhering to the quality within the things which are in the store
- Customer Relationship Management, Product inventory and taking profit & loss for the team & Maintaining data for the point of sale
Education
Master of Science - COmputer Application
Jain University
Banglore 01.2023 - Current
Bachelor of Science - Computer Application
Loyola College
Chennai 06.2014 - 06.2017
Skills
- Network Configuration
- Project Management
- Troubleshooting
- Scrum Methodology
- Customer Support
- Technical Reporting
- C Programming
- Python
- Linux
- Quality Assurance Optimization
- Diagnosis and Testing
- JavaScript
- VMware VCenter Servers
- Active Directory
Achivements
* Represented State level in Basketball .
* Participated SGFI in Basketball.
Timeline
Master of Science - COmputer Application
Jain University
01.2023 - Current
Automation QA Engineer
ThinkPalm Technologies Pvt. Ltd
05.2022 - 04.2023
Process Associate
DHL Global Forwarding Freight Shared Services L.L.P
12.2020 - 05.2022
Banking Operations
Teleperformance
06.2019 - 12.2019
Sport Leader
DECATHLON SPORT COMPANY
01.2019 - 06.2019
Bachelor of Science - Computer Application
Loyola College
06.2014 - 06.2017
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