Dinesh Kapasiya
Business Analyst
Faridabad
Summary
Dynamic Guidewire Business Analyst with a proven track record in requirement gathering, functional design, and end-to-end implementation of Policy Center, ensuring seamless integration with business objectives. Over [Number] years of experience driving operational enhancements through innovative information system solutions, consistently transforming specific business goals into effective system designs that promote growth and efficiency. Recognized for the ability to recommend and implement cutting-edge technologies that enhance existing systems and introduce new capabilities to meet evolving organizational needs. Committed to delivering strategic insights and solutions that empower businesses to thrive in a competitive landscape.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Analyst (Guidewire Business Analyst)
Accenture Solutions pvt ltd
08.2021 - Current
- Work closely with business stakeholders to understand insurance processes.
- Translate business needs into Guidewire-specific configurations.
- Collaborate with technical teams to design solutions within Guidewire applications.
- Ensure alignment with Guidewire best practices and client requirements.
- Responsible for working on user stories related to underwriting issues, forms configuration, and roles and permissions within the Guidewire platform.
- Compare out-of-the-box Guidewire functionality with client requirements.
- Act as a liaison between business users and technical teams. Provide regular updates on project progress, risks, and issues.
- Maintain BRDs (Business Requirement Documents) and FSDs (Functional Specification Documents).
- Strong understanding of the P&C insurance domain, and understanding of the Guidewire data model, product model, and rating engine.
Process Developer (P&C Business Analyst)
Genpact India Pvt Ltd.
08.2019 - 08.2021
- Understand business needs by interacting with stakeholders. Collect, document, and validate requirements.
- Act as a liaison between business teams and technical teams.
- Ensure clear and consistent communication.
- Handling various weekly calls with the client, and managing effective communication with internal and external stakeholders.
- Send all non-moving claims reports quarterly and half-yearly.
- Doing reinsurance claims payments, cash calls, and subsequent advises.
- Taking a team refresher on escalation, updates, and any other feedback.
- Preparing various monthly and quarterly reports.
Claims Adjudication (P&C Insurance)
Calibrated India Pvt. Ltd.
11.2018 - 10.2019
- Single point of contact for any issues or gauges, by recently added multiple applications, and other process-specific challenges.
- Selected for a key initiative in the Underwriting Project, which merged multiple teams and cross-trained 23 resources.
- Managing and updating all the process checklist, critical fields, process trackers, SOP creations, and dashboard reporting, as well as any kind of data required by the client or internal authority.
- Responsible for meeting all SLAs agreed upon (Service Level Agreements) with the client, and tracking day-to-day performance for the team.
Process Associate (P&C Insurance)
Genpact India Pvt Ltd.
05.2016 - 05.2018
- Handling a total of six LOBs, including Casualty, Property, Marine, Contingency, and Healthcare.
- Work on daily volume, with work allocation at the start of the day.
- Handling new submission requests, endorsement requests, and loss run requests.
- Work on bulk with strict deadlines by the client.
- Supporting in the SOP preparation of the process.
- Managing the leave calendar of the team and the responsibility for fun activities as well.
- Trained resources for new business additions in the NA Casualty and Utility business in a very short span of time.
Education
B. Com - Computer Application
D.A.V Centenary College (MDU University)
Faridabad, India01.2015
Senior Secondary School (10+2) - CBSE BOARD IN COMMERCE
Aggarwal School Sec-3, Faridabad, Haryana
Faridabad, India01.2011
Skills
Understanding of insurance principles
Certification
AINS 101, AINS 103
Timeline
Senior Analyst (Guidewire Business Analyst)
Accenture Solutions pvt ltd
08.2021 - Current
Process Developer (P&C Business Analyst)
Genpact India Pvt Ltd.
08.2019 - 08.2021
Claims Adjudication (P&C Insurance)
Calibrated India Pvt. Ltd.
11.2018 - 10.2019
Process Associate (P&C Insurance)
Genpact India Pvt Ltd.
05.2016 - 05.2018
B. Com - Computer Application
D.A.V Centenary College (MDU University)
Senior Secondary School (10+2) - CBSE BOARD IN COMMERCE
Aggarwal School Sec-3, Faridabad, Haryana