DINESH KUMAR

• Outlined MIS upgrade roadmap, analyzed protocols and ordered corrective actions to elevate performance.
• Maintained MIS security and performance levels, dictating organizational policy to maintain threat protection effectiveness.
• Planned and led administration of management information system for achieving threshold-level performance.
• Used Software to input, analyze and model data.
• Oversaw user provisioning efforts, verifying credentialing policies, security and maintenance to encourage safe sign-ins.
• Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users.
• Prepared and maintained regular system assessment and evaluation documents, informing GM of any discovered faults or discrepancies in operations.
• Reviewed existing technical specifications to identify and eliminate potential security flaws and weaknesses.
• Interviewed, hired, trained and mentored staff by leading performance reviews and offering constructive feedback.
• Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
• Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
• Supported implementation of warehouse management system software applications to enable centralized management of tasks.
• Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
• Diagnosed and executed resolution for all network and server issues.
• Delivered new employee onboarding and training sessions via Software and System.
• Supervised team duties related to decision support and business intelligence for business users.
• Collected data and performed customer needs analysis.
• Created in-depth training manual for all employees.

Responsibilites:-

Ø CCTV CAMERA’S

Ø TIME ATTENDENCE MACHINE’S.

Ø EPBX.

Ø ACCESS CONTROL’S.

Ø CUSTOMER HANDLING.

Ø COMMISIONING OF SITES

Ø TECHNICAL SUPPORT/ IT SUPPORT.

Ø MIS REPORTING.

• Updated job knowledge by attending various workshops, training sessions.
• Handled customer complaints and inquiries.
• Assisted with training and development of team members.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

• Worked as a Technical Support Executive in Idyllic InfoTech solutions pvt.ltd.
• Processed over 800 support requests weekly for technical assistance on wide range of issues related to Computer Software and hardware.
• Monitored systems in operation and input commands to troubleshoot areas .
• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
• Configured hardware, devices and software to set up work stations for employees.
• Conducted in-depth product and issue resolution research to address customer concerns.
• Managed high levels of call flow and responded to technical support needs.
• Helped streamline repair processes and update procedures for support action consistency.
• Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.

TRAININGS AND EXPOSURE:

Worked as Software trainee at CMC Ltd., Noida (U.P) (Duration: 6 months) as part of

MCA curriculum.

• Using ASP.NET with framework 2010.
• C# language use in front end.
• SQL Server 2008 use in back end.
• Introduced agile methodologies and effective development best practices to division to enhance product development.
• Performed regression and system-level testing to verify software quality and function prior to release.
• Documented all software development methodologies in technical manuals to be used by Programmer in future projects.
• Gathered and defined customer requirements to develop clear specifications for project plans.
• Developed software for both desktop and mobile operating systems, including Windows, and Linux.