Dinesh Kumar

CRM Manager, Marketplace Support, Merchandising and Content Curator.

CRM

• Building and maintaining profitable relationships with key customers.
• Resolving customer complaints quickly and efficiently.
• Sending out emails communications to all the users
• Handling dipstick surveys and drawing outcomes.
• Overseeing the relationship with customers handled by my team.
• Conducting business reviews using CRM programs.
• Working effectively to achieve customer delight
• Supporting webinars and events to happen smoothly and effectively on webinar jam.

Marketplace

• Adding and managing inventory into the marketplace.
• Keeping tracks of order and timely dispatch of the same.
• Maintaining stock and inventory of the product.
• Keeping track of paid and non paid orders
• Calling and helping out customers in case of any issue while ordering or any issue using the voucher code.
• Tracking and addressing issues to order delivery and misplaced orders.

Merchandising

• Adding new product to the inventory
• Searching and appointing vendors
• Negotiating with vendors regarding price and quality
• Getting samples and product approved from management
• Getting orders done and timely payment to the vendors

Content curator

• Searching News, Events, Podcast, Stories, Education alerts etc. for app.
• Curating and uploading the content on app and website
• Uploading webinars and Originals into the website.
• Putting the webinars on webinar jam and checking the functionality
• Checking the functionality of the content on app and website.

• Used lead generation software to create organized lists of prospective customers.
• Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
• Proofread marketing collateral ahead of printing to eliminate errors.
• Conducted thorough research to construct creative and fresh ideas.
• Collected, analyzed and summarized data and trends to provide marketing tracking and research.
• Scheduling demos and converting the lead into prospective customers
• working with the marketing team in designing product, marketing strategies, banners, Website, etc.
• Working with the lead generation team to get more effective data.

Assistant Team Lead - TBO Holidays

• Managing operations of B2B online portal
• Reconfirm all paid bookings and update confirmation on system accordingly
• Liaising with travel agents and suppliers/hoteliers.
• Respond to urgent matters reported by travel agents, suppliers and internal teams.
• Follow-up with Travel Agents and Suppliers
• To handle importunate escalations and on spot issues, negotiating suppliers and clients.
• To keep clients promptly informed of any changes and offering suitable alternatives when appropriate.
• Pre check-In and Post Check-out special requests, meal plan, bedding and special arrangements (Anniversary celebration).
• Checking out and escalating the payment issues

Sales Executive

• Calling lead and understanding the query. Getting all the information required to proceed with the quotation
• Designing and making itinerary according to the clients requirement
• Costing and negotiating with the supplier
• Sending quotation to the customer and negotiating on the same.
• Closing the sale and forwarding the payment to the accounts.
• Providing on travel and post travel support to the customer
• Taking feedback from the client