Dinesh Kumar
Senior Process Executive
CHENNAI
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Technical Support Specialist
COGNIZANT TECHNOLOGY SOLOUTION
CHENNAI
04.2018 - Current
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Investigated basic issues and escalated more complicated concerns.
- Gathered data from multiple sources to research economic indicators, analyze key metrics, and track industry trends.
- Applied advanced Excel functions and filters to support infrastructure.
- Prepared monthly ad hoc reporting in alignment with client needs.
- Used pivot tables and send reports on a weekly basis.
- Created queries, ran reports, and performed analyses to track process improvements.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of the best placement for needed resources.
- Recommended data standardization and usage for the protection of data integrity
Customer Support Executive
UBER
CHENNAI
08.2017 - 03.2018
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Interceded between employees during arguments and diffused tense situations.
Education
Bachelor of Science - Computer Science
SINDHI COLLEGE OF ARTS & SCIENCE
TAMILNADU 05.2014 - 04.2017
Skills
Customer service expert
Ticket support system management
Linux commands
Networking
Data logging
Binary Code
Tools: SALESFORCE, E-SAWS, TRU PROVIDER,MS-EXCEL
Timeline
Technical Support Specialist
COGNIZANT TECHNOLOGY SOLOUTION
04.2018 - Current
Customer Support Executive
UBER
08.2017 - 03.2018
Bachelor of Science - Computer Science
SINDHI COLLEGE OF ARTS & SCIENCE
05.2014 - 04.2017
Summary
Strategic and analytical professional with 4 years of success in data analysis and reporting. Talented in delivering advanced Excel. Highly adept in analyzing business needs using technical skills to provide data and information analysis to achieve continuous improvement. Proficient in advanced MS Excel formulas and functions to produce data-driven reports.