Dinesh Kumar

Roles & Responsibilities:

• Led a diverse team of 16 employees in daily operations, ensuring smooth workflow and high productivity.
• Assisted in the planning, coordination, development, and administration of program initiatives to align with organizational objectives.
• Monitored team performances and conducted regular meetings with the Operations Manager to review progress and ensure targets were met.
• Collaborated with managers and clients to review volumes, strategically plan staffing levels, and continuously monitor to optimize production and service efficiency.
• Generated relevant internal and external reports, aligning with business unit requirements for effective communication and decision-making.
• Analyzed client escalations and feedback, implementing appropriate actions to enhance client satisfaction.
• Participated in weekly and monthly calls with clients, gaining insights into expectations, and providing updates as needed.
• Identified and spearheaded continuous improvements and initiatives within the process, contributing to increased efficiency and effectiveness.
• Conducted quality audits daily, providing constructive feedback to the team for ongoing improvement.
• Coached and mentored team members on client-provided weekly updates, fostering a culture of continuous learning and improvement.

Roles & Responsibilities:

• Planned and coordinated administrative procedures and systems, focusing on streamlining processes for increased efficiency.
• Assessed staff performance and provided coaching and guidance, ensuring the team operated at maximum efficiency.
• Orchestrated monthly Internal Audits throughout the organization, ensuring compliance and process integrity.
• Managed pilot batch processing for multiple states across India using SAP, ensuring seamless operations.
• Responded promptly to emails, addressing queries and providing status reports to Regional and Head Office teams.
• Processed vendor invoices and advance payment invoices on a daily basis, maintaining accuracy and timeliness.
• Prepared, consolidated, and maintained data reports for management, facilitating informed decision-making.
• Updated day-to-day work details to the Finance team, Regional office, and Head Office, fostering effective cross-functional collaboration.
• Recorded all action points, End-of-Day (EOD) activities, Minutes of Meetings (MOM), and maintained comprehensive reports for tracking purposes.