DINESH KUMAR
Order Mangement Specialist
Gurugram
Summary
Exposure and Expertise in Customer service, Order fulfillment, Sale Support, operations, warehousing and Transportation.
Overview
7
7
years of professional experience
2
2
Languages
Work History
ORDER MANAGEMENT SPECIALIST
HMD Mobiles India Pvt Ltd
1 2024 - Current
- Creating sale orders for customers in S4 HANA
- Create Purchase orders for China
- Provide allocations in sale order as per confirmed sales plan from the factory
- Change the PGI date in sale orders as per allocation plan
- Daily coordination with customer and Channel manager to resolve queries related to sale order
- Maintain weekly reports for all regions and share with Channel manager
- Share Proforma invoice on time with customers for payment
- Follow up payments with Customers to release order on time
- Release purchase order to factory after payment done against sale order
- Follow up with factories in China to do invoice on time
- Coordination with respective teams to update new SKU codes in system.
SENIOR CUSTOMER SERVICE EXECUTIVE
Genpact India Pvt Ltd
07.2021 - 01.2024
- Assist day to day operations in all aspects of customer and sales support
- Closely work with all vertical of supply chain to achieve on time availability to maximize stock allocation
- Ensure orders are getting processed within defined TAT
- Vehicle load Planning and distribution on daily basis
- Create STO purchase order on time as per requirement
- Process Sale Order in system through SAP
- Create Delivery in system
- Coordinate with warehouse team to make load ready for Pick up by transporter
- Assign STO load to transporters and monitoring delivery of materials as per TAT
- Responsible for materials availability to deliver weekly operating plan
- Maintain Daily load distribution tracker
- Doing Ad hoc work in vehicle loads as per change plan in production.
CUSTOMER SERVICE EXECUTIVE
KOHLER INDIA COPORATION PVT LTD
01.2017 - 07.2021
- Process Sales Order in system after PO placement from Customer end
- Process Warranty, FOC, Sale return and Claim Orders in system
- Assist Dealers and Regional Sales team in all aspects of Order processing
- Handle Customer queries related to Sale order
- Resolve Customer complaints on immediate basis
- Coordinate with warehouse team for allocating stock in Sale Order in system
- Coordinate with Finance team for releasing PI after payment done by Customer
- Create shipment for Paid Performa Invoice which are not auto created in system
- Create Quotation in system for discount-based orders
- Initiate STO request to Planning team in case of Inventory shortage in respective warehouse
- Daily action on open orders
- Coordinate with 3PL team for warehouse operations like from Pick, Pack of material to final dispatch
- Coordinate with Transporters for picking shipments from warehouse and till delivery at customer end
- Check and process customer claims in KIOSC portal (Kohler Integrated Ordering System for Customers).
Education
B Tech: Mechanical Engineering - Mechanical Engineering
MDU Rohtak
Rohtak, India07.2014
Skills
Customer experience
undefinedMarital Status
Married have 2 kids.
Timeline
SENIOR CUSTOMER SERVICE EXECUTIVE
Genpact India Pvt Ltd
07.2021 - 01.2024
CUSTOMER SERVICE EXECUTIVE
KOHLER INDIA COPORATION PVT LTD
01.2017 - 07.2021
ORDER MANAGEMENT SPECIALIST
HMD Mobiles India Pvt Ltd
1 2024 - Current
B Tech: Mechanical Engineering - Mechanical Engineering
MDU Rohtak
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