Dinesh Kumar
Technical Lead
Bengaluru,KA
Summary
Hardworking Technical Lead proficient in quality assurance, equipment management and resource utilization. Oversees development utilizing Agile methodology. Successful at leading both internal and external teams to accomplish challenging objectives.
Innovative and analytical problem-solver with positive attitude. Possesses deep understanding of software development lifecycles and proficient in leading cross-functional teams to deliver high-quality solutions. Excels in driving technical projects to success, ensuring optimal performance and impact.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
TECHNICAL LEAD
HCL TECHNOLOGIES GERMANY GMBH
09.2022 - 08.2024
- Company Overview: https://www.deutsche-bank.de/pk.html
- User management
- Addressing production bugs and enhancements
- Providing business users with data reports as requested and addressing the User Access related issues
- Manage/coordinate recurring issues and ensure long-term resolution
- Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
- Attended handover calls from Development team and successfully deployed and tested all new changes in Production for e.g enhancement of SLM BAU release 2024.5.1
- Participated in maximum weekend changes and after deployment ensures with user that they are not facing any issue with new change in production
- If any Business impact raising emergency Changes and GIM (Group Incident Management Call) to resolve production issue quickly
- Raised problem tickets for some critical issues to diagnose the problem and validate any workarounds
- Tracking Incidents & Service Requests and provide regular updates to stakeholders
- Facilitate and coordinate between various teams like Infrastructure, 2nd line, upstreams, downstreams IT Service to resolve complex batch issues and outages as per the SLA's
- Follows escalation procedures during outages and ensure root-cause analysis is provided
- Monitor Control-M and Support SOD/EOD job failures automated alert creation behalf of L2 perfective .
- Document Technical specification, Release Notes, User Guides, batch workflows and common issues for team's understanding.
- Involved in DR Testing/ Releases
- Proactively participating L2/L3/business KT/ Release call Activities.
- Creating Kb-Article for Manual workaround and User Guidance for end user and junior specialist.
- Maintain the Application Runbook which using by L2 to make sure all the information updated properly.
- Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
- Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
MCA Master of Computer Application
03.2011 - 05.2014
- Company Overview: https://www.annauniv.edu/
- Https://www.annauniv.edu/
BCA Bachelor of Computer Application
03.2007 - 04.2010
- Company Overview: https://www.periyaruniversity.ac.in/
- Https://www.periyaruniversity.ac.in/
Education
MCA - Master of Computer Application
Anna University
03.2011 - 05.2014
BCA - Bachelor of Computer Application
Periyar University
03.2007 - 04.2010
Skills
Microsoft Excel
undefinedPersonal Information
- Date of Birth: 08/08/89
- Nationality: Indian
Additional Information
Offshore Experience : 11-APR-2016 to 30-SEP-2022
Onshore Experience : 03-SEP-2022 to 15-AUG-2024
Total Years of Experience : 8 Years 10 months
Timeline
TECHNICAL LEAD
HCL TECHNOLOGIES GERMANY GMBH
09.2022 - 08.2024
MCA Master of Computer Application
03.2011 - 05.2014
MCA - Master of Computer Application
Anna University
03.2011 - 05.2014
BCA Bachelor of Computer Application
03.2007 - 04.2010
BCA - Bachelor of Computer Application
Periyar University
03.2007 - 04.2010
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