Summary
Overview
Work History
Education
Skills
Certification
Key Recognitions Awards
Professional Highlights
Timeline
Hi, I’m

DINESH KUMAR

Delivery Head
Bangalore
DINESH KUMAR

Summary

Visionary Digital Infrastructure & Data Center Leader with 20+ years of success delivering complex transformation projects across Government, Telecom, and Enterprise sectors. Skilled in designing and operating Tier II/III data centers, managing state-wide WANs, and implementing hybrid cloud and VMware-based DR solutions. Proven expertise in leading cross-functional teams, streamlining operations, achieving ISO/ITIL compliance, and optimizing service delivery. Adept at aligning technology with business goals to enable resilient, secure, and scalable IT ecosystems. Certified in PRINCE2, ITIL, ISO 27001/20000, and CCNP.

Overview

26
years of professional experience
2013
years of post-secondary education
6
Certifications
4
Languages

Work History

Orange Business Services Pvt Ltd

Head – Public Sector IT Projects, Programs & Service Delivery
08.2014 - Current

Job overview

  • Value Delivered: $100M+ across strategic digital transformation initiatives
  • Led build and operations of Himachal SDC, Karnataka SDC, Jharkhand SDC, Goa SDC, Gujarat GSDC DR project, Rajasthan SDC AMC.
  • Managed GSWAN, HIMSWAN across 9000+ sites and 33 data centers.
  • Directed K-Kisan infra rollout across 1500+ rural locations.
  • Deployed 1000+ applications and 300+ websites with SLA-bound uptime.
  • Integrated hybrid cloud with VMware, SIEM, WAF, SOC/NOC compliance.
  • Handled client engagements, AR/CR revenue, and managed 100+ OEMs.
  • Led 700+ professionals for risk-controlled service delivery.

HP India Sales Pvt Ltd

Lead Delivery Executive – Networks & Data Centers
05.2008 - 08.2014

Job overview

  • Delivered Shimla SWAN and Punjab E-District infrastructure support.
  • Led e-Governance DC operations, compliance, and stakeholder coordination.
  • Managed Punjab e-District Project Application & Infrastructure Build & Operations.
  • Handled client engagements, AR/CR revenue, and managed multiple OEMs.
  • Managed 200 + Professionals to ensure service delivery and Upkeep of SLA as per contract.

Tulip IT Services Pvt Ltd

Sr. Project & Operations Manager
07.2006 - 04.2008

Job overview

  • Managed 24/7 SLA-bound DC operations for Murugappa, TVS, Indian Bank.
  • Led infra upgrades and service desk implementations.
  • Managed Last miles through RF technology by deploying 1000 + sites on RF.

Airtel Enterprise Services

Service Account Manager
07.2004 - 06.2006

Job overview

  • Delivered services for CTS, Hyundai, Henkel, and others.
  • Implemented ITIL-based Gold Support model.
  • Worked as Service Account manager for major clients handling daily operations and projects for LL, ILL and MPLS connectivity.

Reliance Infocom Ltd

Senior Network Support Engineer
05.2003 - 06.2004

Job overview

  • Deployed Metro Ethernet Network across Tamil Nadu state.
  • Experienced in fiber optics planning and network implementation.

Tata Internet Services Ltd

Network Delivery & Support Engineer
06.2000 - 04.2003

Job overview

  • Managed WAN, leased lines, and NOC operations for corporate clients.
  • Technical support for Latency issues, link degradation, performance issues reported.

Sigma Online ISP

Network Support Engineer
06.1999 - 04.2000

Job overview

  • Handled ISP support, troubleshooting, and uptime monitoring.

Education

Manav Bharthi University

MBA from IT

Sri RAM Engineering College

B.E. from Electronics & Communication

Panimalar Polytechnic

Diploma from Electronics & Communication

Skills

VMware vCloud

Certification

ITIL Foundation V3

Key Recognitions Awards

  • Best Delivery Manager – Orange Business Services (2016, 2019, 2021)
  • Awarded for successful transitions of Himachal, Gujarat, and Karnataka SDCs
  • Best Service Delivery Manager – HP (2010, 2011, 2012, 2014)
  • Best Service Account Manager – Airtel (2006)

Professional Highlights

  • Led $100M+ public sector digital infrastructure programs across Karnataka, Gujarat, Jharkhand, Goa, and Rajasthan.
  • Data Centers: Led build and operations of Himachal SDC, Karnataka SDC, Jharkhand SDC, Goa SDC, Gujarat GSDC DR project, Rajasthan SDC AMC. Delivered infrastructure modernization with VMware-based private cloud and DR solutions.
  • Directed build and operations of Tier II/III Data Centers, network backbone integration (Gujarat SWAN, Himachal SWAN), and DR cloud infrastructure enabling hybrid modernization.
  • Managed infrastructure for over 9000+ sites and 33+ data centers, supporting 1000+ mission-critical applications and 300+ government portals.
  • Spearheaded cloud-based disaster recovery (DR) using VMware platforms with partial switchover methodology.
  • Oversaw cybersecurity operations (SOC/NOC) including SIEM, WAF, and regulatory compliance ensuring SLA-bound service delivery.
  • Built and led cross-functional teams of 700+ professionals and managed an ecosystem of 354+ OEMs and service partners.
  • Delivered margin improvements and operational excellence through automation, audit readiness, and ITIL-based governance.

Timeline

Head – Public Sector IT Projects, Programs & Service Delivery

Orange Business Services Pvt Ltd
08.2014 - Current

Lead Delivery Executive – Networks & Data Centers

HP India Sales Pvt Ltd
05.2008 - 08.2014

Sr. Project & Operations Manager

Tulip IT Services Pvt Ltd
07.2006 - 04.2008

Service Account Manager

Airtel Enterprise Services
07.2004 - 06.2006

Senior Network Support Engineer

Reliance Infocom Ltd
05.2003 - 06.2004

Network Delivery & Support Engineer

Tata Internet Services Ltd
06.2000 - 04.2003

Network Support Engineer

Sigma Online ISP
06.1999 - 04.2000

Sri RAM Engineering College

B.E. from Electronics & Communication
01.1999

Panimalar Polytechnic

Diploma from Electronics & Communication
01.1996

Manav Bharthi University

MBA from IT
01.2013
DINESH KUMARDelivery Head