Summary
Overview
Work History
Education
Skills
Timeline
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Dinesh Kumar

Palakkad

Summary

Results-oriented professional with 12+ years of customer care experience. Skilled in fostering positive work culture and building strong relationships with stakeholders. Committed to delivering world-class service and exceeding guest expectations. Excellent communication and interpersonal skills. Proven track record of building strong relationships with clients, suppliers, and stakeholders. Proficient in multitasking and problem-solving. Results-driven management professional with ability to lead teams to success. Emphasizes team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

16
16
years of professional experience

Work History

APAC Business Operation Manager -Meeting & Events

JLL ( Account - Amazon )
Bangalore
10.2024 - Current
  • Lead and manage multiple M&E projects from initiation to completion, ensuring timely delivery of project deliverables
  • Builds relationships with key stakeholders to collect internal customer needs.
  • Manage resource allocation across projects, optimizing team capacity and capabilities
  • Develop and maintain project plans and schedules
  • Assess impact of upcoming projects and initiatives on team capacity and capabilities
  • Conduct regular project status meetings and provide updates to key stakeholders
  • Identify and mitigate project risks and issues
  • Communicates with M&E Client Leadership and assists with program management and initiative implementation. Ensures effective information flows up and down the team
  • Manages special projects

Community Manager

JLL India ( Account -Amazon )
Bangalore
09.2022 - 10.2024
  • To be attuned with customer, build and establish relationship with stakeholders across all levels
  • Assists property management team in creating welcome collateral and events for client
  • Assist with client needs and inquiries. Escalate issues to proper channels to ensure quick and timely resolution
  • Special event planning for meetings and events occurring at the property for clients and tenants directly - can be large-scale
  • Ensuring the meeting rooms are in 'ready-to-use' condition whenever unoccupied
  • Responsible to consolidate all customer issues and generate reports
  • Manage all customers' issues tactfully and confidently
  • Share communications collateral's internally
  • Utilize data analytics to develop client support and feedback
  • Champion monthly meetings with stakeholders to enhance meaningful relationships
  • Provide outstanding customer service and organize memorable events which exceed client expectations
  • Increased community engagement by 150% and enhanced customer satisfaction rating by 35% through the design and execution of targeted social media strategies and organization of over 20 successful events per quarter.
  • Client-Amazon

Duty Manager

Indian Hotels Company Limited
11.2011 - 09.2022
  • Room inventory control & blocking of guest rooms as per their preferences & their VIP status
  • Training of all personnel of the department
  • Periodic audits on all personnel to ensure maintenance of standards
  • Preparation of Month end
  • Putting a guest on special care and minimizing guest complaints
  • In charge of all FIT's and Group/Conference billing and daily supervision on the same
  • Car requirements and their movements for all the guests & coordination with Car Rent Companies to deliver standardized product to the guest
  • Coordination with other units within the city and local authorities for guest assistance.
  • Guest feedback and working backwards on the feedback
  • (Taj Hotels)

Assistant Manager-Service Express

The Westin Pune
Pune
12.2009 - 11.2011
  • Smooth operations of the shifts allocated.
  • Taking guest feedback and comments
  • Handling shifts single handed.
  • Making of Night Audit Reports.
  • Managing room inventory during shifts. Ensure error free transactions and minimal allowances through the year.
  • Maintain the Guest History System and updating of all the guest profiles.
  • Meeting guests on arrival and departure.
  • Ensuring room blocking for all arrivals is in order.
  • Conduct team briefings and checking staff grooming on daily basis.
  • Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
  • Staffing and Scheduling of the shift and allocation of duties.
  • (Starwood Hotels & Resorts)

Education

BHM -

IHMCT

Skills

  • Effective communication skills

  • Client relationship management

  • Collaborative mindset

Timeline

APAC Business Operation Manager -Meeting & Events

JLL ( Account - Amazon )
10.2024 - Current

Community Manager

JLL India ( Account -Amazon )
09.2022 - 10.2024

Duty Manager

Indian Hotels Company Limited
11.2011 - 09.2022

Assistant Manager-Service Express

The Westin Pune
12.2009 - 11.2011

BHM -

IHMCT

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