Dinesh Kumar

Accomplished IT professional having 8+ years of experience. Worked as application support team member with strong conduct of business process analysis for major investment banks like Deutsch Bank.

Innovative and analytical problem-solver with positive attitude. Possesses deep understanding of software development lifecycles and proficient in leading cross-functional teams to deliver high-quality solutions.

Results-oriented Application Support Lead with over 8+ years of experience managing enterprise
applications within the financial services domain. Experienced Level 2 Team Lead, managing a team of 7 members and supporting 5+ applications like AFC-Analytics, Strategic List Management, Name List Screening (Fircosoft Trust), CRRE, AMS-US (Transaction Monitoring), MTA, DBDETECT, Dbtrader, Screening and Sanction Workbench, Videris, and Legal Management System.

Possesses strong knowledge in Project Management, ITIL, and Agile methodologies, with
end-to-end responsibility for managing Production and L2 support activities. 

Demonstrates a solid understanding of the Software Development Life Cycle and application support
processes, including root cause analysis, proactive issue resolution, and preventative
measures to avoid recurrence.

Known for strong problem-solving abilities, excellent verbal and written communication skills,  and a diligent professional with hands-on experience across all Financial Markets, Anti-Financial Crime (AFC), Legal, and Compliance domains.

Coordinating with product managers, infrastructure group, design / architecture, SIT  testing teams to ensure the applications are adopting best practices for their stability and  availability in production.

Project :

Role : L2 Team Lead,

Client : Deutsche Bank

Domain : Anti-Financial Crime

Technologies : UNIX/Linux,SQL,PL SQL

project  : Name List Screening Fircosoft Trust

As part of Deutsche Bank's global requirement, every customer who is a Deutsche Bank  customer (data name, date of birth, address) must be checked using World Check (SBS),  internal blacklists and tactical lists against customers on the blacklist. In the area of  compliance IT anti-money laundering, the client combines the daily review of new customer  business, as well as the regular review of existing customers, with the resulting case processing.  This is controlled by the client screening program, supported by the applications Fircosoft and  Safe Banking System. The platform conducts a wide-ranging, regular screening of all new or  existing customers by, who want to open a new account or already have one (Know your  customer). During the review, a self-maintained internal watch list, as well as externally  related lists such as Dow Jones, World Check, OFAC, or Federal Gazette is used.

Key Tasks

• Perform root cause analyses for problems identified in the application
• Participating in release activities over the weekend
• Creating a user story in Jira and prioritizing it for the developers for the permanent fixes
• Automated repetitive support tasks, enhancing operational efficiency, and reducing manual efforts
• Took active ownership of L2/L3 business calls, led weekly incident meetings to prioritize, and drove the resolution of critical issues, managed and executed weekend releases, and production deployments, created and tracked detailed Jira tickets for defects with logs, screenshots, and root cause analysis
• Coordinated with cross-functional teams during major incidents, ensuring timely communication and resolution
• Perform root cause analyses for problems identified in the application
• Participating in release activities over the weekend
• Creating a user story in Jira and prioritizing it for the developers for the permanent fixes
• Automated repetitive support tasks, enhancing operational efficiency, and reducing manual efforts
• Took active ownership of L2/L3 business calls, led weekly incident meetings to prioritize, and drove the resolution of critical issues, managed and executed weekend releases, and production deployments, created and tracked detailed Jira tickets for defects with logs, screenshots, and root cause analysis
• Coordinated with cross-functional teams during major incidents, ensuring timely communication and resolution, and provided 24/7 on-call support, ensuring business continuity and minimal downtime
• Documented technical and functional workarounds in knowledge base articles
• Delivered ad-hoc reports to business users using SQL and internal reporting tools, developed infrastructure monitoring alerts to proactively manage system performance, and monitored daily and month-end batch jobs, advanced Agile, Scrum, and Waterfall methodology
• Involved in and successfully managed the DR activities, making the applications compliant
• Used REST APIs for integrating internal tools, monitoring platforms, and third-party services

Unix/Linux