DINESH KUMAR

To grow within a dynamic organization where I can apply my skills, accept challenges, contribute meaningfully to organizational success, and achieve continuous personal and professional development.

Profile Summary: 2.6years of experience as a Customer Success Manager and Account Manager, specializing in on-boarding, training, renewals, retention, up-selling, cross-selling, and feedback collection Demonstrating exceptional performances Customer Success Manager, spearheading contract discussions and overseeing the complete sales process for digital service renewals Proficient in guiding teams, overseeing projects, and nurturing sales connections to boost revenue generation, along with strong knowledge of Data Analysis & Data Operations. Reduced customer churn by 10% by identifying key pain point and addressing strategic changes in the product and support processes. Well-verse in utilizing Salesforce, MS-Office Suite, Zoho, Front, Hubspot,ChatGPT, and Google Bard for efficient operations.

• Successfully achieved my sales target at Apollo and was rewarded with a trip to Pondicherry.
• Overachieved my targets at Genpact and was recognized as the Best Performer and Quality Performer.
• Recently received a client award for consistent performance and best knowledge in the process.

• English
• Hindi

• Date of Birth: 10/02/94
• Gender: Male
• Nationality: Indian
• Marital Status: Unmarried