Dinesh Kumar
Chennai
Summary
Management professional with expertise in training and transition within medical billing operations. Experienced in overseeing transition accounts, planning trainer allocation, and coordinating with leadership teams across the US, Manila, and India. Skilled in instructional design, curriculum development, and SOP/workflow creation to ensure compliance and operational excellence. Known for fostering collaboration, driving measurable results, and delivering training solutions that enhance employee growth and process efficiency.
Overview
12
12
years of professional experience
Work History
Training Supervisor
Med-Metrix international India private limited
Chennai
05.2024 - Current
- Designed comprehensive training programs for new employees at Metrix International.
- Maintained accurate training records and documentation for compliance audits.
- Collaborated with management to assess departmental training needs.
- Delivered engaging presentations on company policies and procedures during training sessions.
- Awarded certificates to trainees upon completion, enhancing motivation and retention.
- Evaluated training effectiveness through participant feedback and performance assessments.
- Reported trainee participation and performance metrics to management for review.
- Developed effective training materials, manuals, procedures, and visual aids to align with organizational objectives.
Senior Trainer
Access Healthcare
Chennai
05.2020 - 04.2024
- Developed team communication and information for process meeting
- Performed continues quality permanence for the trainee and coached them enhance delivery and improve effectiveness
- Scheduled and taught both in class and online, this approach aims to enhance learning opportunities in our process
- Evaluated training effectiveness by monitoring employee progress and gathering feedback for continuous improvement.
- Creating Standard Operating Procedures (SOPs) and process workflows as per the client requirements enables users to follow a structured process in their work.
- Conducting defect-based training, which focuses on identifying errors, and providing additional coaching to improve their quality.
Subject Matter Expert
Access Health Care
04.2019 - 04.2020
- Maintained team production and quality, while also assisting the team in performing well for their growth.
- Strengthened quality management process to bring errors to near-zero reporting and general bookkeeping
- Trained and supervised the team employees on best practice and accurate process forecasting.
- Evaluated existing resources and developed new strategies to maximize effectiveness in addressing identified gaps.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
Senior AR Caller
Access Health Care
12.2015 - 03.2018
- Worked on the end to end process
- Actively follow up on accounts to facilitate collections.
- Resolve any discrepancies related to invoices and payments.
- Reduced aged receivables significantly by proactively identifying trends and addressing potential barriers to payment collections.
AR Caller
ECare Health Pvt Limited
06.2014 - 12.2015
- Maintained strict adherence to HIPAA regulations, ensuring patient privacy and data security during all communication efforts.
- Undertake denial management tasks, appealing unpaid and denied claims as needed.
- Analyze accounts receivable data, understand reasons for underpayment, and identify top denial reasons.
- Maintain adequate documentation on client software, ensuring a clear audit trail for future reference.
Education
B.E Civil Engineering - Civil Engineering
Meenakshi University
Chennai03.2013
Higher Secondary - Higher Secondary
Chinmaya Vidyalaya
Chennai06.2009
Skills
- Software experience in Allscripts, EPIC, AthenaOne, and Cerner
- Hospital and physician billing in medical billing
- Creating a decision tree and documentation template for the AR workflow
- Creating process workflow and SOPs as per client requirements
- Preparing the PowerPoint deck for the client on user performance and accounts receivable
- Trainee evaluations
- Staffing and workflow planning
Accomplishments
Designed and implemented structured SOPs and workflows that reduced trainee errors by over 20% and improved compliance audit scores.
Timeline
Training Supervisor
Med-Metrix international India private limited
05.2024 - Current
Senior Trainer
Access Healthcare
05.2020 - 04.2024
Subject Matter Expert
Access Health Care
04.2019 - 04.2020
Senior AR Caller
Access Health Care
12.2015 - 03.2018
AR Caller
ECare Health Pvt Limited
06.2014 - 12.2015
B.E Civil Engineering - Civil Engineering
Meenakshi University
Higher Secondary - Higher Secondary
Chinmaya Vidyalaya