Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Dinesh Kumar J

Hyderabad

Summary

Four plus years of experience in Customer service and technical calling and chat support and banking voice support sales. Proven track record of reversing customer issue. Team player and enthusiastic go-getter. Outgoing individual with a pleasant personality. Promoted as line trainer.

Overview

6
6
years of professional experience

Work History

Senior Process Associate

Eternal Limited
10.2024 - Current
  • Handling Handling Queries & Food Escalations: Addressing customer concerns related to food quality, delivery, or order issues on Zomato.
  • Resolving Email & Social Media Issues: Managing escalated issues and complaints from customers via email and social media platforms.
  • Handling Tickets & Transactions: Addressing and resolving customer complaints or issues raised through ticketing systems, ensuring smooth transactions.
  • Quick Response & Efficient Transactions: Ensuring quick response times and facilitating smooth and seamless transactions for customers.
  • Verification of Food Mix-Ups: Addressing and resolving issues related to mix-ups between vegetarian and non-vegetarian food orders.
  • Managing Inbound & Outbound Calls: Handling customer queries and issues both through inbound and outbound calls within the ticketing system.

Line Trainer

Teleperformance
01.2023 - 09.2024
  • Company Overview: Technical support Cox process
  • Troubleshooting: Identifying and fixing technical issues, such as software malfunctions, connection problems, or damaged hardware.
  • Handling billing enquiries and internet tv mobile and landline troubleshooting with the customer and resolving the issue.
  • Training the batches regarding the process.
  • Auditing the chat of the agent in training nesting period.
  • Mock calls practice session, Ice breakers.
  • Designing training courses, training sessions.
  • Accessing training impact and providing one to one mentorship.
  • Following the company goals and policies and working as per schedule.
  • Maintaining the attrition, TNA and TNI and complete schedule of training.
  • Technical support Cox process

Customer Service Representative 1

Teleperformance (TP)
12.2020 - 08.2021
  • My work is to deliver the loans and insurance to the customer and deliver them the right resolution using empathy sympathy reassurance statement provide them the right resolution it was day by day Target.
  • I used to complete my target below the given date.
  • Dealing with different types of customer through voice support.

Telecalling Executive

Infosearch BPO Services
05.2019 - 12.2019
  • We used to update the doctor profile who were working in USA and Canada.
  • We used to cross check the records which are in our records if there any changes we used to update.
  • People can go through the healthgrade website they can find the doctor through that website so they can fix their appointment quickly.
  • Second company was pharmaceutical company we used to fix an appointment behalf of medical reps based on appointment.

Education

Business Hospitality And Management -

Chennai Amrita University
Chennai
01.2018

Intermediate - English

Narayana Junior College
Hyderabad
01.2014

SSC - English

St.Theresa High School
Hyderabad
01.2012

Skills

  • MS Office
  • Excel
  • Sales
  • Time Management
  • Problem Solving
  • Skills Analysis
  • Leadership Skills

Languages

Hindi
English
Telugu
Tamil
Malayalam

Hobbies and Interests

  • Wrestling
  • Travelling
  • Cricket
  • Cycling

Timeline

Senior Process Associate

Eternal Limited
10.2024 - Current

Line Trainer

Teleperformance
01.2023 - 09.2024

Customer Service Representative 1

Teleperformance (TP)
12.2020 - 08.2021

Telecalling Executive

Infosearch BPO Services
05.2019 - 12.2019

Business Hospitality And Management -

Chennai Amrita University

Intermediate - English

Narayana Junior College

SSC - English

St.Theresa High School

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Dinesh Kumar J